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Pdffiller.com (Domain) Investigation Report

Generated on Apr 12, 2026

Recommendation
Caution
Overall Summary
Safe
  Why we think so? 

pdffiller.com is a well-established website offering PDF document editing and management services. It attracts about 11.7 million monthly visits globally, mainly from the United States, signaling strong market presence. The domain uses reputable technologies like Akamai for content delivery and Amazon for hosting, alongside trusted payment providers such as PayPal and Stripe. WHOIS records show it is registered via GoDaddy, with domain ownership linked to AIRSLATE, INC. in Massachusetts, and a current, valid SSL certificate issued by Amazon. The company owns several registered trademarks named PDFFILLER dating back to 2014, indicating legitimate brand investment. User reviews praise the platform's editing ease, customer support, and reliable security standards (SOC 2 Type II, GDPR compliant). However, some users report billing issues post-trial and challenges canceling subscriptions, leading to accusations of deceptive billing practices. The company notably faced a $136 million lawsuit in 2016 from the California Association of Realtors over unauthorized use of forms, which proceeded through discovery. There are no current phishing or crypto scam blacklist flags, and Google Safe Browsing shows no risks. Overall, pdffiller.com appears to be a genuine business with solid infrastructure and brand protection but with documented user complaints related mainly to subscription billing and customer service nuances.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Well-Established Brand and Domain

  • Domain active since 2007 with valid SSL.
  • Registered trademarks confirm ownership.
  • Stable, high-traffic user base mainly in the US.
⚙️

Robust Technical Infrastructure

  • Uses major cloud hosting providers (Amazon, Akamai).
  • Multiple trusted payment gateways enable transactions.
  • Regular technical maintenance evident from DNS and TXT records.
⚠️

User Billing and Service Complaints

  • Recurring complaints about subscription billing transparency.
  • Difficulties canceling trials and unexpected charges reported.
  • Potential customer service area for improvement.

Category Scores

Red Flags & Warnings

  • User complaints highlight billing confusion and difficulty canceling subscriptions, suggesting potential transparency issues.
  • Lawsuit for copyright infringement was filed in 2016 and continued through discovery phase, indicating some legal disputes.

Detailed Checks & Insights

0-100 Scale

Domain Technical Infrastructure

Score: 95
Passed

"Infrastructure includes Akamai CDN, Amazon hosting, and multiple known payment providers with different expense levels indicating broad support."

Reason: Uses reputable hosting and payment technologies from Akamai, Amazon, PayPal, and Stripe, indicating a solid technical foundation.

Traffic and Engagement Metrics

Score: 90
Passed

"Monthly visits are steady; traffic sources show majority from search and direct, typical for established SaaS platforms."

Reason: High monthly traffic (~11.7M visits) primarily from US, with average session duration and bounce rate supporting authentic usage.

WHOIS and SSL Validity

Score: 95
Passed

"WHOIS data includes multiple name servers, MX records, and several TXT verifications showing active domain management."

Reason: Domain registration is long established, registered via GoDaddy to AIRSLATE, INC.; SSL certificate valid through early 2027.

Blacklist and Scam Checks

Score: 100
Passed

"Blacklisting checks are clean, supporting domain safety."

Reason: No listings on crypto scam blacklists or Google Safe Browsing indicating no detected threats or phishing.

Trademark and Legal Status

Score: 70
Passed

"Three trademark registrations for PDFFILLER by AIRSLATE, INC.; past legal disputes suggest caution but no ongoing risks identified."

Reason: Active registered trademarks since 2014 confirm legal brand ownership; prior lawsuit noted but no current open disputes.

Business Presence and Reviews

Score: 85
Passed

"1356 user reviews average 3.8 stars; independent review sites document billing complaints and strong customer support."

Reason: Google Places lists a corporate office with solid user ratings; user reviews note positive usability but mention billing concerns.

User Complaints and Scam Allegations

Score: 50
Failed

"Users describe bait-and-switch pricing, unexpected charges, and trial cancellations challenges, though service itself is described as functional."

Reason: Reports of deceptive billing and subscription cancellation difficulties create some risk flags despite core service legitimacy.

Your Next Steps

  • 1

    Review subscription terms carefully before signing up for trials.

  • 2

    Monitor billing statements to avoid unexpected charges.

  • 3

    Use customer support to resolve any billing or subscription issues promptly.

  • 4

    Consider reading detailed user reviews on independent sites like Capterra or TrustRadius.

  • 5

    Verify security practices if uploading sensitive documents.

Key Evidence & Citations

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