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Investigation & Evidence Report

Generated on Jan 10, 2026

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Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

PC Express (pcexpress.ca) is the online grocery delivery and pickup service operated by Loblaw Companies in Canada. It attracts over half a million monthly visits, primarily from Canadian users, ranking high among grocery sites. The platform offers features like PC Optimum points, a mobile app, and partnerships with services such as DoorDash for rapid delivery. The site's infrastructure uses reputable technologies and is registered under Loblaw with a valid SSL certificate. However, customer reviews are mixed, with common complaints about order accuracy, billing issues, and customer support, though some users appreciate the convenience and time savings.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
85%

Risk Insights

🛡️

Strong official backing and secure infrastructure

  • Registered under Loblaw Companies since 2016
  • Uses Akamai CDN and CloudFlare for security
  • Valid SSL certificate confirms encrypted connection
⚠️

Widespread customer service issues reported

  • Frequent complaints about missing items and refund delays
  • Multiple reports of poor customer support experience
  • Technical glitches impact ordering and payments

Category Scores

Red Flags & Warnings

  • High volume of customer complaints related to order accuracy, billing problems, and customer service delays.
  • Frequent reports of app and website technical issues affecting ordering and payment processes.

Detailed Checks & Insights

0-100 Scale

Domain ownership and trust

Score: 90
Passed

"WHOIS data shows consistent registrant information with Loblaw Inc. and the domain is registered since 2016."

Reason: The domain is registered to Loblaw Companies, a reputable Canadian retailer.

Technical infrastructure quality

Score: 90
Passed

"The site employs multiple reputable technologies enhancing security and performance."

Reason: Uses strong infrastructure including Akamai, CloudFlare, and valid SSL certificates.

Blacklist and phishing status

Score: 90
Passed

"Scanners confirm no detected malicious activity or phishing threats."

Reason: No reports in Google Safe Browsing or crypto scam blacklists for the domain.

Trademark conflicts

Score: 90
Passed

"USPTO records show no live conflicts that affect this domain's commercial legitimacy."

Reason: Trademark PCEXPRESS is live and registered to established companies, supporting authenticity.

Customer reviews and reputation

Score: 40
Failed

"Reviews highlight systemic service challenges rather than scams, but user dissatisfaction is significant."

Reason: High number of customer complaints about order accuracy, billing issues, and poor customer support.

Your Next Steps

  • 1

    Use the official site or app directly and avoid third-party sites to reduce the risk of scams.

  • 2

    Verify your bank or credit card statements for any incorrect or duplicate charges related to PC Express orders.

  • 3

    If you experience issues with orders or billing, contact PC Express customer support and escalate through official complaint channels if needed.

  • 4

    Consider reading recent user reviews and news on PC Express for updated service quality insights.

Key Evidence & Citations

📌 More checks:

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