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Orbitz.com (Domain) Investigation Report

Generated on Feb 8, 2026

Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Orbitz.com is a well-established online travel booking platform based primarily in the United States, ranking around 14,165 globally with about 3 million monthly visits. It offers flight, hotel, and rental car bookings with features like fast reservations and free cancellations. The site uses reputable technologies including Akamai for hosting and content delivery and Amazon and Google services behind the scenes. It holds multiple live trademarks for the ORBITZ brand and maintains a valid SSL certificate, showing strong domain and security infrastructure. Customer contact details are publicly available, including emails and phone numbers, and Orbitz is active on major social media platforms. News coverage reflects its significant market presence and some disputes with major airlines and regulatory scrutiny, but no evidence of systemic scam activity. However, consumer reviews show mixed feedback, with many complaints concerning refund and cancellation policies and customer service quality, although Orbitz provides a 24/7 help center. Past incidents include a disclosed data breach impacting payment card data and warnings about phishing scams exploiting such information. Legal cases involve trademark protection and tax disputes. Overall, Orbitz.com presents as a legitimate but occasionally controversial travel service with standard online risks and mixed consumer satisfaction.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
75%

Risk Insights

🛡️

Technical Strength

  • Uses Akamai CDN and Amazon/Google tech providers.
  • Maintains valid SSL certificates for security.
  • Ranks globally ~14,000 with 3 million monthly visits.
⚠️

Consumer Trust Issues

  • High volume of user complaints about refunds and customer service.
  • Data breach in 2018 exposed sensitive payment info.
  • Phishing scams impersonating Orbitz have been reported.

Category Scores

Red Flags & Warnings

  • Multiple verified customer reports complain about refunds denied and misleading hotel information.
  • Data breach in 2018 exposed sensitive customer payment data, increasing risk of fraud.

Detailed Checks & Insights

0-100 Scale

Domain Technical and Infrastructure Check

Score: 90
Passed

"The site ranks #14,165 globally and uses well-known marketing and security tech stacks."

Reason: Orbitz.com is hosted on reputable servers with Akamai CDN and uses valid SSL certificates.

Ownership and Brand Verification

Score: 85
Passed

"Brand ownership is verified with legal registrations and social media presence."

Reason: Multiple active trademarks exist for ORBITZ, and company details are consistent across records.

Blacklist and Phishing Status

Score: 90
Passed

"Orbitz domain is currently clean from major blacklist databases."

Reason: No listings on crypto scam or phishing blacklists; Google Safe Browsing shows no threats.

Customer Feedback and Complaints

Score: 30
Failed

"Consumer reviews show an 87% one-star rate on verified platform reviews."

Reason: There is a large volume of verified complaints citing refund denial, misleading listings, and poor support.

Known Data Security Issues

Score: 40
Failed

"Orbitz offered free credit monitoring post-breach; phishing scams exploit this breach data."

Reason: A notable data breach compromised payment card details from 2016 to 2017.

Recent News and Legal Issues

Score: 70
Passed

"Legal and news documents reflect typical corporate challenges without scam indications."

Reason: Orbitz is subject of news reports about market disputes and tax litigation but no major fraud allegations.

Your Next Steps

  • 1

    Verify bookings and refunds directly with airlines or service providers to avoid third-party issues.

  • 2

    Use credit cards with fraud protection when booking through Orbitz.

  • 3

    Monitor your accounts and personal data for signs of phishing or misuse.

  • 4

    Contact Orbitz customer service through official channels for dispute resolution.

  • 5

    Check recent user reviews and complaints before booking.

Key Evidence & Citations

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Analyst Briefing

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