Optumrx.com (Domain) Investigation Report
Generated on Feb 5, 2026
Why we think so?
OptumRx.com is a U.S.-based website serving about 3.1 million visits monthly, mainly from direct traffic. It operates in the Finance > Insurance category, providing prescription ordering, drug pricing info, and pharmacy location services. The domain has strong SSL certification valid through 2027 and is registered with CSC Corporate Domains since 2011. Its owner, Optum, Inc., is a well-known entity headquartered in Minnetonka, Minnesota. The site uses reputable marketing and analytics technologies like Adobe Analytics and Google Analytics. OptumRx holds multiple active trademarks with the USPTO confirming its brand authenticity. Recent news coverage includes a $1.86 million TCPA class-action settlement regarding prerecorded calls and ongoing FTC lawsuits about pricing practices. Despite some negative customer reviews on service delays and issues, no scam or blacklist flags appear. The site maintains contact details and 24/7 support via phone and email.
Risk Insights
Established Domain and Brand Integrity
- Domain active since 2011, registered with a corporate registrar.
- Multiple trademarks confirm legal brand ownership.
- Uses secure SSL and reputable analytics tools.
Customer Service and Legal Concerns
- Frequent customer complaints about delays and service quality.
- Recent $1.86M class-action settlement involving telemarketing calls.
- Ongoing FTC lawsuits raise regulatory risk.
Category Scores
Red Flags & Warnings
- Multiple customer complaints about poor service and delayed medication deliveries reduce user trust.
- Legal disputes including a class-action settlement and ongoing FTC lawsuit alert to regulatory risks.
- Low Google Places rating (1.6 stars) from reviews indicates notable customer dissatisfaction.
Detailed Checks & Insights
0-100 Scale
Domain Age and Ownership
Score: 90
Domain Age and Ownership
"Long domain history and corporate registrar usage support authenticity."
Reason: Domain registered since 2011 under CSC Corporate Domains with consistent WHOIS records.
Brand and Trademark Verification
Score: 90
Brand and Trademark Verification
"Clear legal brand ownership reduces impersonation risk."
Reason: Multiple live USPTO trademarks registered to Optum, Inc. and UnitedHealth Group.
Technical Safety and Infrastructure
Score: 90
Technical Safety and Infrastructure
"Technologies used (Adobe, Google Analytics) denote professional site setup."
Reason: Valid Sectigo SSL certificate and use of reputable analytics and marketing technologies.
Blacklist and Scam Checks
Score: 95
Blacklist and Scam Checks
"No active flags indicate low scam risk on domain level."
Reason: No presence on crypto scam lists or Google Safe Browsing warnings.
Reputation and User Reviews
Score: 40
Reputation and User Reviews
"Negative user experiences suggest caution in service reliability."
Reason: Customer complaints about poor service and delays with some low ratings on Google Places.
Legal Complaints and Lawsuits
Score: 50
Legal Complaints and Lawsuits
"Legal issues raise concerns about company practices, though no fraud found."
Reason: Class-action settlement and ongoing FTC lawsuits affecting OptumRx's reputation.
Your Next Steps
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1
If you are a consumer using OptumRx services, consider contacting their support directly for help with prescriptions or billing issues.
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2
Monitor news and public filings for ongoing updates about lawsuits or regulatory actions involving OptumRx.
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3
Verify any suspicious emails or calls purportedly from OptumRx by contacting their official phone numbers to avoid fraud.
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4
Evaluate alternatives for pharmacy benefit management if you are concerned about service quality or legal disputes.
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5
Review detailed user feedback on third-party sites to understand common issues encountered by others.
Key Evidence & Citations
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SimilarTech Technology Profile for optumrx.com
⤷ Shows tech stack and traffic data confirming legitimate infrastructure and U.S. traffic focus.
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USPTO Trademark Search Results for OPTUMRX
⤷ Registered trademarks owned by UnitedHealth Group and Optum, Inc. authenticate brand.
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Consumer Complaints and Reviews Summary
⤷ Details frequent negative feedback on service and customer support.
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Class Action Settlement for TCPA Violations
⤷ Describes a $1.86 million settlement for prerecorded calls to non-customers.
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Google Safe Browsing Transparency Report
⤷ No malware or phishing risks detected on the domain.
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