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Domain Due Diligence

Report for Officeworks.com.au

Report Date
December 8, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Officeworks.com.au is Australia's leading retailer of office and stationery products, with a strong online presence and an estimated 11.9 million monthly visits, mostly from Australian users. The site is built on reputable technology and advertising platforms, including Amazon Web Services and Adobe Analytics, signaling robust infrastructure and investment. It maintains valid SSL certificates issued by Amazon, ensuring secure user connections. Official contact emails and phone numbers, alongside active social media accounts, reinforce its legitimacy. However, public customer reviews indicate widespread dissatisfaction, particularly regarding delivery delays and customer service challenges for online orders. There are no direct scam reports implicating Officeworks itself, but the company warns of frequent third-party impersonation scams. Recent news highlights a discrimination-related lawsuit against Officeworks in 2024, yet no other significant legal disputes appear.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Strong Technical Foundation

  • Uses Amazon AWS and Adobe Analytics technologies
  • Maintains valid SSL certificates
  • Robust DNS and email verification
⚠️

Customer Service Concerns

  • Numerous complaints on delivery delays
  • Issues with customer support responsiveness
  • Online store reviews largely negative
❗

Beware of Impersonation Scams

  • Frequent third-party scams using Officeworks identity
  • Official warnings advise caution with emails and offers
  • Verify legitimacy via official channels

Contradictory Signals

Site is authentic but customer experience can be poor, reflecting business operation issues not fraud.

Signal A: Legitimate domain with strong infrastructure

Signal B: Widespread user complaints about service quality

Category Scores

Red Flags & Warnings

  • Multiple user complaints about delivery delays and poor customer service, especially for online store orders.

🔎 Detailed Checks & Analysis

Domain Legitimacy and Technical Integrity

Score: 90/100
Passed

"Amazon AWS, Adobe Analytics, and Cloudflare presence illustrate robust infrastructure."

Reason: Domain uses reputable technology providers and maintains valid SSL certificates, supporting authenticity.

Blacklist and Security Checks

Score: 95/100
Passed

"Clean safety databases enhance trustworthiness of the domain."

Reason: No flags found in cryptocurrency scam lists or Google Safe Browsing advisories.

Contact Information Availability

Score: 85/100
Passed

"Multiple corporate email addresses and official social media links add credibility."

Reason: The site provides multiple verified contact emails and phone numbers reflecting a real business.

Customer Feedback and Reputation

Score: 60/100
Failed

"Despite legitimacy, user dissatisfaction is widespread regarding service quality."

Reason: Reviews indicate consistent delivery and customer support issues, diminishing reputation.

Legal and Dispute History

Score: 80/100
Passed

"2024 discrimination claim noted; does not currently indicate fraudulent activity."

Reason: Single notable legal dispute exists but no pattern of fraud or multiple lawsuits.

Your Next Steps

  • 1

    Use caution due to frequent negative customer service reviews, especially for online purchases.

  • 2

    Verify any suspicious communications claiming to be from Officeworks by comparing sender domains and contacting official numbers.

  • 3

    Monitor for updates on the ongoing legal matter if it impacts your engagement with the company.

  • 4

    Use official website channels for transactions to avoid falling victim to impersonation scams.

  • 5

    Check SSL certificate validity and website URLs carefully when shopping online.

Evidence & Citations

🕵🏻 Keep investigating

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