Domain Due Diligence
Report for Nrma.com.au
Why we think so?
NRMA.com.au is the official website of NRMA Insurance, a major Australian insurance provider with over 90 years of history. The site receives high monthly traffic (~1.4M visits) primarily from Australia and ranks well in finance/insurance sectors. It uses reputable technology platforms like Adobe Experience Manager and Akamai. No reports link the website itself to scams or fraud; however, phishing scams impersonating NRMA brand do exist. NRMA has faced significant legal challenges related to pricing and customer disputes, including a recent $40 million regulatory penalty, but these relate to corporate practices, not fraudulent activity on the website. Contact information, including verified emails and phone numbers, are publicly available on the site.
Risk Insights
Strong traffic and audience
- 1.4 million monthly visits mainly from Australia
- High engagement: 7 pages per visit and nearly 5 minutes average time
- Top 50,000 global Alexa rank indicating popularity
Clear phishing risk from imposters
- No scam reports on official site but multiple phishing attempts impersonate NRMA
- Users should verify official communications carefully
Legal scrutiny affects trust
- Class actions and $40M regulatory penalty for pricing practices
- Regulatory issues do not equate to website fraud
Contradictory Signals
While the website is legitimate and popular, customer trust impacts stem from legal issues, not scams.
Signal A: High traffic and engagement indicate trust
Signal B: Legal and customer disputes reduce reputation
Category Scores
Red Flags & Warnings
- NRMA faces significant legal disputes concerning pricing and customer service, including a $40 million penalty.
🔎 Detailed Checks & Analysis
Domain and infrastructure analysis
Score: 90/100
Domain and infrastructure analysis
"The domain relies on strong infrastructure and shows no technical signs of a scam operation."
Reason: High traffic volume of 1.4 million visits from mostly Australia, use of reputable platforms like Adobe Experience Manager and Akamai, valid SSL certificate issued by Thawte.
Reputation and blacklist checks
Score: 90/100
Reputation and blacklist checks
"The domain is rated safe by multiple trusted security sources."
Reason: No listings on crypto scam or Google Safe Browsing blacklists; no phishing or malware threats reported.
Contact information validity
Score: 80/100
Contact information validity
"Transparent and consistent contact details increase trustworthiness."
Reason: Official customer service emails and phone numbers are publicly documented and verified.
Legal and regulatory history
Score: 60/100
Legal and regulatory history
"Customers should be aware of legal disputes impacting trust but these do not indicate fraudulent website operations."
Reason: Significant class actions and a $40M penalty exist over business practices, but no direct scam or fraud from the website. Legal issues relate to corporate conduct, not website legitimacy.
User reviews and scam reports
Score: 80/100
User reviews and scam reports
"Phishing scams impersonate NRMA but do not involve the website directly."
Reason: No verified reports of users losing money through the website itself. Some customer dissatisfaction is related to service quality, not fraud.
Your Next Steps
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1
Always verify you are on the official nrma.com.au domain when accessing insurance services.
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2
Be cautious of unsolicited emails or messages claiming to be from NRMA; avoid clicking suspicious links.
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3
If contacted by suspicious communications claiming NRMA offers, contact NRMA directly via official contacts on their website.
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4
Monitor any legal updates or public notices about NRMA’s business practices if you are a customer.
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5
Report any suspected phishing emails or scam attempts impersonating NRMA to relevant authorities.
Evidence & Citations
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Warning over NRMA Insurance scam emails
Details phishing scams impersonating NRMA but confirms no breach of official website.
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Class action against NRMA on behalf of millions
Overview of legal disputes about pricing but unrelated to scam or fraud on nrma.com.au.
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ASIC penalty on IAL for pricing discount failures
Largest penalty for misleading conduct but not indicative of scam website.
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