Domain Due Diligence
Report for Nastygal.com
Why we think so?
Nastygal.com is a long-established online fashion retailer with monthly traffic around 518,000 visits, primarily from the US. Owned by Boohoo Group since 2017 after bankruptcy, it uses reputable web technologies and has valid SSL certificates, indicating technical legitimacy. However, numerous customer complaints highlight serious issues in product quality, delivery, refunds, and customer service. The brand faces class-action lawsuits over deceptive pricing and has a history of employment disputes and IP litigation before Boohoo's acquisition. While the site itself is not flagged as a scam in technical checks, the customer experience poses significant risks.
Risk Insights
Established Domain, Yet Troubled Reputation
- Domain active since 2004 with strong technical setup.
- Owned by Boohoo Group, a known fast-fashion operator.
- Customer complaints mainly about service and product quality issues.
Legal Issues Highlight Pricing Transparency Concerns
- Class action lawsuits over fake sale pricing.
- Allegations of inflated original prices mislead consumers.
- Settlement includes gift card compensation to affected customers.
Contradictory Signals
Technically legitimate but customer service failures dominate user experience.
Signal A: Site uses reputable technology and valid SSL certificates
Signal B: Many customers report non-delivery and refund failures
Category Scores
Red Flags & Warnings
- Numerous complaints about order fulfillment, refunds, and customer service suggest significant reliability concerns.
- Class action settlements for deceptive pricing raise questions about business practices' transparency.
🔎 Detailed Checks & Analysis
Domain Technical Health
Score: 85/100
Domain Technical Health
"Domain uses reputable hosting AWS and security practices including SPF and DKIM records."
Reason: Registered since 2004 with verified ownership and valid SSL makes the domain technically sound.
Web Traffic & Popularity
Score: 80/100
Web Traffic & Popularity
"Traffic sources are balanced among direct, search, and referrals suggesting real user interest."
Reason: Monthly visits over 500K with US as leading traffic source indicate significant usage.
Customer Service & Reputation
Score: 25/100
Customer Service & Reputation
"Many reviewers label it a scam due to unresolved issues and poor service experiences."
Reason: Multiple platforms report serious complaints about delivery, refunds, and support responsiveness.
Legal & Compliance Checks
Score: 60/100
Legal & Compliance Checks
"No active trademark conflicts or scam blacklist entries found."
Reason: Lawsuits over deceptive pricing and past employee disputes show legal risk and questionable business practices.
Safety & Security
Score: 75/100
Safety & Security
"Security certificates are current and domain uses modern DNS security features."
Reason: No reported malware or phishing flagged by Google Safe Browsing and other standard checks.
Your Next Steps
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1
If purchasing, prefer payment methods with purchase protection like credit cards or PayPal.
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2
Keep documentation of all orders, deliveries, and correspondence for dispute resolution.
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3
Be cautious of aggressive sale pricing and verify product quality upon receipt.
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4
Monitor customer reviews for updates on service and refund experiences.
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5
Consider alternative retailers if risk of refund or delivery issues is high.
Evidence & Citations
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Nastygal.com Technical & Traffic Analysis
Shows technical infrastructure and traffic data indicating legitimacy.
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Nastygal.com Customer Reviews and Complaints
Details numerous customer service and product quality complaints across review sites.
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Nasty Gal Class Action Lawsuit Over Fake Sales Pricing
Documents legal settlements concerning deceptive discount pricing.
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WHOIS and Domain Registration Data for nastygal.com
Confirms registration details and ownership by Boohoo Group.
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Google Safe Browsing Checks
No phishing or malware risks detected.
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