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Domain Due Diligence

Report for Musely.com

Report Date
December 5, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Musely.com is an established telemedicine skincare company offering personalized prescription products created by certified dermatologists. It is headquartered in the U.S. and has a robust monthly traffic of over 4 million visits, primarily from the United States. The site uses reputable infrastructure providers like Akamai and Amazon Web Services, ensuring solid technical reliability. Musely holds active U.S. trademarks and is legally operated by Trusper, Inc., a verified California-based entity. Recent news highlights its rapid growth and industry recognition. However, customer reviews reveal recurring concerns about delayed shipments, unclear refund policies, subscription billing issues, and customer service responsiveness. While not flagged on major scam or phishing blacklists, these complaints suggest potential risks around post-purchase experience and transparency. Prospective customers should carefully review subscription terms and monitor billing closely.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

🛡️

Strong Legal and Technical Foundations

  • Multiple U.S. trademarks confirm brand protection.
  • Uses established hosting and security providers.
  • No detection on major scam blacklists.
⚠️

Customer Experience Risks

  • Reported delays and missing shipments.
  • Difficult refund and cancellation processes.
  • Recurring complaints about billing transparency.

Contradictory Signals

While the site operates securely and legally, user frustrations with service raise caution.

Signal A: Clean security and technical infrastructure

Signal B: Numerous customer complaints about business practices

Category Scores

Red Flags & Warnings

  • Multiple complaints of slow shipping and lost orders without timely resolution.
  • Confusing refund guarantees and denied refunds even when products cause adverse reactions.
  • Difficulties canceling automatic subscription renewals leading to unauthorized charges.

🔎 Detailed Checks & Analysis

Domain Infrastructure Check

Score: 90/100
Passed

"Strong technical setup reduces risk of phishing or fraudulent hosting."

Reason: Uses reputable CDN and hosting providers including Akamai and Amazon for reliable web performance.

Traffic and Popularity

Score: 85/100
Passed

"High rank (#17,008 globally, top 5 in category) indicates legitimate user interest."

Reason: Stable monthly visits around 4 million with majority from U.S. market confirming strong usage.

Verified Business Identity

Score: 80/100
Passed

"Legal filings and protections help establish legitimacy."

Reason: Company is legally registered as Trusper, Inc. with active trademark registrations.

Blacklist and Security Status

Score: 95/100
Passed

"Absence from blacklists is a good indicator of safety."

Reason: Domain is clean on crypto scam blacklists and Google Safe Browsing, indicating no known malware/phishing.

Customer Feedback and Complaints

Score: 35/100
Failed

"Customer service and refund policies appear problematic, raising user trust issues."

Reason: Significant negative reviews citing shipping delays, refund refusals, and subscription billing problems.

Legal Disputes and Transparency

Score: 70/100
Passed

"Legal matters affect reputation but do not prove fraud."

Reason: Company involved in notable legal cases concerning arbitration disclosures, indicating scrutiny and some conflict.

Your Next Steps

  • 1

    Review Musely’s subscription and refund policies carefully before purchasing.

  • 2

    Monitor billing statements for unexpected auto-renewal charges.

  • 3

    Contact customer service promptly if issues arise, and document all interactions.

  • 4

    Consider starting with a small order to assess product and service reliability.

Evidence & Citations

🕵🏻 Keep investigating

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