Domain Due Diligence
Report for Monday.com
Why we think so?
Monday.com is a widely used work operating system that helps organizations streamline workflows across projects, CRM, IT, and more. It ranks highly in technology adoption with about 40 million monthly visits, predominantly from the United States. The platform uses robust technical infrastructure including Amazon hosting and Cloudflare. While it has strong traffic and diverse integrations, multiple user complaints highlight billing and subscription issues, including unauthorized charges after cancellations and confusing trial terms. There is no evidence of criminal fraud, but customer service concerns and allegations of deceptive marketing are notable.
Risk Insights
Strong Technical Foundations 🛡️
- Valid SSL certificate and reputable registrar
- Robust hosting and CDN technologies used
- High website traffic signals widespread use
Billing and Marketing Issues ⚠️
- Frequent user reports of unauthorized charges after cancellation
- Complaints of misleading free trial and pricing structures
- Potential third-party scams misuse monday.com branding
Contradictory Signals
While the platform seems legitimate technically, customer service and transparency issues raise caution.
Signal A: Strong technical and traffic metrics indicating trustworthiness
Signal B: Consistent user complaints about billing and deceptive practices
Category Scores
Red Flags & Warnings
- Multiple user complaints of unauthorized charges after canceling subscriptions.
- Allegations of deceptive marketing practices regarding trial limits and pricing.
🔎 Detailed Checks & Analysis
Domain Age and Registration
Score: 20/100
Domain Age and Registration
"Long and continuous domain registration supports legitimacy."
Reason: Domain registered in 1995 with GoDaddy registrar, indicating stability.
SSL Certificate Validity
Score: 15/100
SSL Certificate Validity
"SSL validation reduces risk of phishing and ensures secure connections."
Reason: Valid SSL certificate issued by Amazon RSA valid until July 2026.
Website Traffic and Usage
Score: 20/100
Website Traffic and Usage
"Broad user base usually indicates a genuine service."
Reason: High monthly visits (about 40 million) and strong engagement metrics.
Blacklist and Scam Reports
Score: 10/100
Blacklist and Scam Reports
"Absence from blacklists reduces scam suspicion."
Reason: No listings on Google Safe Browsing or crypto scam blacklists.
User Complaints and Reputation
Score: 15/100
User Complaints and Reputation
"Consistent user reports call for caution."
Reason: Multiple complaints about billing irregularities and deceptive marketing tactics.
Legal and Trademark Status
Score: 10/100
Legal and Trademark Status
"Legal status does not indicate fraud."
Reason: No active trademark disputes or criminal fraud prosecutions found.
Your Next Steps
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1
Exercise caution when subscribing: carefully review trial and cancellation terms before payment.
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2
Monitor billing statements for unauthorized charges and document issues.
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3
Report any suspicious billing or misleading marketing to consumer protection agencies.
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4
Verify offers related to jobs or commissions to avoid third-party scams using monday.com branding.
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5
Contact monday.com support with billing disputes and escalate if resolution is unsatisfactory.
Evidence & Citations
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Monday.com user reviews and complaint reports on billing issues
User complaints describe unauthorized billing and refund difficulties.
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Monday.com technology and traffic data
Website has strong traffic and professional tech stack.
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WHOIS and SSL certificate details for monday.com
Domain is long-registered with valid SSL.
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Google Safe Browsing status
No detected threats or blacklisting.
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