Domain Due Diligence
Report for Metronovel.com
Why we think so?
MetroNovel (metronovel.com) is an online platform with about 65,000 monthly visits, mainly from Brazil, Nigeria, and India. The site uses common technologies hosted on GoDaddy and has standard security certificates active until September 2026. User reviews and consumer complaint sites report frequent issues with unexpected charges, difficult cancellations, and non-refundable purchases within the MetaNovel app, raising suspicions about billing transparency. The domain shows no presence on major blacklists, no trademark conflicts, and no reported legal disputes. Overall, while the site functions legitimately, users have consistently flagged payment and refund problems that suggest caution is warranted.
Risk Insights
User Payment Complaints
- Frequent reports of unexpected charges on credit cards linked to MetroNovel
- Refunds are generally not provided, per company policy
- Cancellation is difficult, leading to ongoing charges
Technical Legitimacy
- Secure SSL with standard encryption active
- Hosted on GoDaddy with reliable infrastructure
- No domain blacklists or phishing flags
Contradictory Signals
Technically legitimate site but with poor customer satisfaction regarding payments
Signal A: Legitimate hosting and no blacklist flags
Signal B: User reports of scam-like billing behaviors
Category Scores
Red Flags & Warnings
- Numerous user complaints about unexpected charges and difficulty canceling subscriptions.
- Negative app reviews labeling MetroNovel as a scam, citing payment and refund issues.
🔎 Detailed Checks & Analysis
Domain Infrastructure and SSL
Score: 85/100
Domain Infrastructure and SSL
"No technical red flags such as expired certificate or suspicious hosting detected."
Reason: The site uses standard, reputable hosting services, has a valid SSL, and shows proper DNS records.
User Reputation and Complaints
Score: 40/100
User Reputation and Complaints
"Users frequently describe billing practices as suspicious or scam-like, lowering trust."
Reason: Significant negative user feedback, including frequent reports of unexpected billing and refund issues.
Blacklist and Legal Checks
Score: 70/100
Blacklist and Legal Checks
"User disputes are settled via arbitration, which may limit public legal information."
Reason: No blacklists or lawsuits found, and no trademark conflicts detected.
Content Transparency
Score: 50/100
Content Transparency
"Terms limiting refunds contribute to negative perceptions and trust issues."
Reason: Refund and billing policies are non-transparent and marked as final, causing user dissatisfaction.
Your Next Steps
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1
If you notice unexpected charges from metronovel.com, first attempt to resolve with their support team.
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2
Monitor bank statements closely and dispute unauthorized transactions with your bank if support fails.
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3
Be cautious when making in-app purchases and review refund policies carefully as MetroNovel does not provide refunds in most cases.
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4
Consider reading user reviews and experiences on app stores for additional context before engaging with MetroNovel services.
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5
Report suspected fraudulent behavior to consumer protection authorities if unresolved.
Evidence & Citations
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User complaints of unexpected charges and disputed billing on metronovel.com
Multiple users report unauthorized charges, refund difficulties, and label MetroNovel as scam-like.
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Technical and traffic profile of metronovel.com from SimilarTech
Shows legitimate hosting and traffic data without direct scam indications.
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Google Safe Browsing and Crypto Scam Sniffer status
No reported risk or blacklists associated with metronovel.com.
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Trademark search results for MetroNovel
No trademark conflicts for MetroNovel found.
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