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Domain Due Diligence

Report for Metromile.com

Report Date
November 3, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Metromile operates in the auto insurance sector, specializing in pay-per-mile policies aimed at drivers who travel less. It receives about 17,000 monthly visits, mostly from the U.S., with a bounce rate around 17%. The site uses reputable technologies and has clear ownership with valid trademarks. Significant negative user feedback centers on billing, claims processing, and a large data breach affecting over 100,000 customers, which led to legal settlements and regulatory penalties. Although these issues have harmed trust, there is no direct evidence of intentional fraud by Metromile, but customer service and privacy practices require caution.

Confidence Score
63%

Risk Insights

⚠️

Data Breach and Legal Consequences

  • Over 100,000 customer records exposed in a breach.
  • Multiple lawsuits and a $775,000 settlement.
  • Regulatory penalties for delayed breach notification.
❗

Customer Complaints Overview

  • Frequent billing disputes and mileage charge complaints.
  • Issues reported with claim processing delays.
  • Service difficulties in policy cancellations.
🛡️

Technical and Brand Reliability

  • Longstanding domain registration since 2010.
  • Active valid trademarks registered.
  • Use of reputable infrastructure and valid SSL certificate.

Contradictory Signals

The company is technically sound and legally recognized but has significant operational and customer trust challenges.

Signal A: Strong technical infrastructure and brand legitimacy

Signal B: Numerous user complaints and legal disputes regarding service and data security

Category Scores

Red Flags & Warnings

  • Major data breach compromising personal and financial data of over 100,000 customers.
  • Numerous user complaints about billing inaccuracies and policy cancellation issues.
  • Legal settlements related to data security lapses and delayed breach notification.

🔎 Detailed Checks & Analysis

Domain Ownership, Age and Registrar

Score: 85/100
Passed

"Long domain age and reputable registrar lower risk of impersonation or fraud."

Reason: The domain metromile.com was registered in 2010 and maintains a valid registrar (Cloudflare), indicating stable ownership.

Site Technical Infrastructure and Security

Score: 80/100
Passed

"Strong technical setup suggests professional management and reduces risk of phishing or malware."

Reason: The website uses recognized infrastructure technologies like Cloudflare and Amazon, with a valid and current SSL certificate.

Web Traffic and User Engagement

Score: 75/100
Passed

"Modest but stable traffic suggests a legitimate business with active user base."

Reason: With about 17,000 monthly visits, mostly from the US, and a low bounce rate (~17%), the site shows normal user interest for its niche.

Contact Information and Social Media Presence

Score: 80/100
Passed

"Clear and consistent contact information helps establish authenticity and facilitates customer communication."

Reason: Multiple official emails, phone numbers, and active social media channels are present and consistent with company branding.

Trademark and Brand Authenticity

Score: 90/100
Passed

"Ownership of trademarks mitigates the risk of brand impersonation or fraudulent use."

Reason: Trademarks associated with METROMILE are registered and active, supporting brand legitimacy and legal standing.

Reputation and Reviews

Score: 40/100
Failed

"High volume of negative feedback indicates service and satisfaction issues that affect trustworthiness."

Reason: Widespread customer complaints cite unexpected rate increases, billing disputes, and poor claims processing.

Legal and Regulatory Issues

Score: 45/100
Failed

"Although no fraud has been legally proven, security lapses have caused harm and legal consequences."

Reason: Significant legal actions from data breach incidents have resulted in class action settlements and regulatory penalties.

Blacklist and Phishing Status

Score: 90/100
Passed

"Clean blacklist status reduces risk of deceptive or harmful operations."

Reason: There are no records of phishing, malware, or scam blacklisting on credible sources like Google Safe Browsing or crypto scam databases.

Your Next Steps

  • 1

    Avoid providing sensitive personal information until you verify the latest company status due to recent data breaches.

  • 2

    Check for regulatory updates on Metromile and monitor any ongoing legal actions.

  • 3

    Consider alternative auto insurance options if you are concerned about customer service or billing experience.

  • 4

    If you have an existing policy, review recent bills carefully and contact the company to clarify mileage data and cancellation policies.

  • 5

    Report any suspicious charges or identity theft immediately to your financial institutions and consumer protection agencies.

Evidence & Citations

🕵🏻 Keep investigating

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