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Domain Investigation Report

Report generated: Dec 27, 2025

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Geo: unknown
Website: Site icon
Category: Domain
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Overall Summary
Safe
  Why we think so? 

Maya.ph operates as a licensed digital bank in the Philippines, offering online invoice creation and payment services with approximately 23.6 million monthly visits mainly from the Philippines. Its technology stack includes verified payment gateways like Stripe and PayPal, strong infrastructure from reputable providers such as Amazon and Microsoft, and content delivery through CloudFlare and Akamai. The domain has a valid SSL certificate and robust DNS records. Customer reviews show mixed experiences: the app is user-friendly but frequent complaints cite poor customer support, security incidents like account hacking, and technical issues. Maya.ph holds several data privacy and security certifications, maintains compliance with Philippine banking regulations, and provides clear processes for fraud reporting and transaction disputes. No credible scam reports or lawsuits against Maya.ph were found, and it is not listed on any major blacklists. The business maintains official contact emails and social media channels for support and communication. Overall, Maya.ph shows strong technical legitimacy and regulatory compliance, supported by its infrastructure and official presence. However, users should be aware of reported customer service and security challenges when using the platform.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🏗️

Strong Technical Infrastructure 🏗️

  • Valid SSL certificates until Feb 2026
  • Hosted by Amazon, Microsoft, CloudFlare, and Akamai
  • Robust DNS setup with multiple authoritative name servers
🛡️

Licensed and Certified Financial Service 🛡️

  • Licensed digital bank regulated by Philippine authorities
  • Holds PCI-DSS, ISO 27001, and ISO 27701 certifications
  • Clear dispute resolution and anti-fraud policies in place
⚠️

Mixed User Reputation - Customer Service Gaps

  • Frequent complaints about slow or unhelpful support responses
  • Reports of account hacking and security issues by users
  • App is otherwise considered user-friendly and feature-rich

Category Scores

Red Flags & Warnings

  • Multiple user reports of poor customer service response and difficulty obtaining support.
  • Several accounts of security issues such as hacking and biometric verification failures.

Detailed Checks & Insights

0-100 Scale

Domain Technical Legitimacy

Score: 90
Passed

Reason: Maya.ph uses valid SSL, reputable hosting and CDN providers, and professional DNS records indicating strong technical foundation.

Traffic and User Engagement

Score: 85
Passed

Reason: High monthly visits (~23.6 million) primarily from Philippines with good page engagement metrics and diverse traffic sources.

Legal and Regulatory Compliance

Score: 90
Passed

Reason: Maya.ph is licensed by Philippine regulators and holds PCI-DSS, ISO 27001, and ISO 27701 certifications for security and privacy.

Reputation and User Feedback

Score: 55
Failed

Reason: User reviews show mixed feedback with notable complaints about poor customer support, security breaches, and technical issues.

Safety and Scam Indicators

Score: 90
Passed

Reason: No scam reports or blacklist listings detected; website provides comprehensive anti-fraud measures and user guidance.

Your Next Steps

  • 1

    Use official maya.ph channels for transactions and support to avoid phishing.

  • 2

    Report any suspicious activity or unauthorized transactions promptly using Maya’s fraud complaint process.

  • 3

    Monitor app updates and security notifications from Maya for improvements or alerts.

  • 4

    Be cautious with sharing personal information and enable all available security features like two-factor authentication.

  • 5

    Review customer feedback periodically to stay informed about service quality and potential issues.

Evidence & Citations

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