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Domain Investigation Report

Report generated: Jan 1, 2026

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matsato.com

http://matsato.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

matsato.com is an e-commerce site selling chef knives, claiming professional-grade products. It has about 1.1 million monthly visits, mainly from the US, France, India, Czech Republic, and Canada. The site uses reputable payment and marketing technologies and has an active domain registered via GoDaddy with Cloudflare DNS protection. Despite this, customer reviews reveal notable complaints about product quality, customer service, and order fulfillment, with many users dissatisfied with sharpness and delayed refunds. The site has a registered trademark for kitchen cutlery and no blacklists or phishing flags detected. Recent news coverage focuses on product launches and user feedback. Contact information includes email and phone support with mixed customer service ratings.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
70%

Risk Insights

⚠️

Customer Service Concerns

  • Only 18% of customer complaints get resolved.
  • Frequent issues with refunds and order errors reported.
  • Phone support more commonly used; long wait times noted.
🔒

Legitimate Domain and Infrastructure

  • Domain active since 2023 with GoDaddy registrar.
  • Uses Cloudflare DNS and valid SSL certificate.
  • No phishing or scam blacklists present.
✅

Trademark Registered

  • Trademark 'MATSATO' registered for kitchen goods.
  • Indicates business legitimacy and brand protection.

Category Scores

Red Flags & Warnings

  • Multiple customer complaints about order errors, delayed or missing refunds, and poor customer service resolution (only 18% resolved).
  • Product quality issues reported, including knives arriving dull or not as advertised, affecting customer trust.

Detailed Checks & Insights

0-100 Scale

Domain age and registrar

Score: 90
Passed

Reason: Domain registered with GoDaddy and active since 2023, no imminent expiry.

Blacklist and safety status

Score: 95
Passed

Reason: No blacklists or phishing flags detected from security services like Google Safe Browsing.

Customer reputation and complaints

Score: 40
Failed

Reason: Significant negative customer reviews citing product quality issues and poor customer service.

Trademark and brand authenticity

Score: 80
Passed

Reason: Trademark registered for MATSATO with kitchenware classifications.

Traffic and usage signals

Score: 90
Passed

Reason: Over 1 million monthly visits with diverse traffic sources; indicates genuine user interest.

Technical and security infrastructure

Score: 85
Passed

Reason: Use of SSL, modern web standards, and reputable payment processors like Adyen, PayPal, Apple Pay.

Your Next Steps

  • 1

    Consider alternative reputable knife brands if quality and service reliability are priorities.

  • 2

    If purchasing, use only matsato.com (not alternative domains) to avoid scams.

  • 3

    Check return policy carefully; matsato.com offers a 60-day return window but has reported refund delays.

Evidence & Citations

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