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Domain Due Diligence

Report for Mashreq.com

Report Date
October 29, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Mashreq.com is a well-established financial services website primarily serving customers in the United Arab Emirates and surrounding countries. The website uses reliable technical infrastructure, including trusted hosting and security certificates. It has significant monthly traffic (~1.3 million visits) and ranks globally at about 34,400 for site popularity. The site prominently serves the UAE market, with 76% of its traffic coming from there. The domain was registered in 2003 with a reputable registrar and has an active SSL certificate issued by DigiCert. Mashreq Bank holds a registered trademark. However, user reviews reveal concerns about customer service and reports of unauthorized transactions, with some alleging fraudulent or unfair business practices. A notable number of complaints cite difficulty contacting support and transaction issues. Despite this, the domain is not flagged by technical scam databases or blacklists. Recent news and partnerships highlight ongoing business activity and global expansion. Overall, mashreq.com presents a legitimate financial institution with some customer support and trust concerns to consider.

Confidence Score
78%

Risk Insights

🛡️

Strong Technical Foundation 🛡️

  • Uses Microsoft Azure and Cloudflare for hosting and security.
  • Valid SSL certificate ensures encrypted connections.
  • Domain registered since 2003, indicating long-term stability.
⚠️

Customer Experience Concerns ⚠️

  • Numerous reports of unauthorized transactions exist.
  • Users report difficulty reaching customer support.
  • Online reviews highlight complaints about transaction disputes.

Contradictory Signals

Technical legitimacy clashes with business practice concerns based on customer feedback.

Signal A: High domain age, strong trademark, and secure site infrastructure indicate legitimacy.

Signal B: User reviews and some reputation sites report fraudulent practices and bad customer service.

Category Scores

Red Flags & Warnings

  • User reports of unauthorized transactions and poor customer service raise red flags regarding trustworthiness.

🔎 Detailed Checks & Analysis

Domain age and registrar reputation

Score: 90/100
Passed

"Long domain age supports legitimacy."

Reason: Registered since 2003 with reputable registrar Network Solutions, LLC.

Technical infrastructure and security

Score: 90/100
Passed

"Robust technical setup with secure HTTPS."

Reason: Uses IIS, Microsoft Azure, Cloudflare and has a valid DigiCert SSL certificate.

Brand identity and trademark

Score: 85/100
Passed

"Brand protected legally."

Reason: Holds a live USPTO trademark for 'MASHREQ' related to financial services.

Traffic and audience consistency

Score: 80/100
Passed

"Traffic pattern fits claimed business category."

Reason: Monthly visits of about 1.3M, mostly from UAE and surrounding countries.

Blacklist and phishing status

Score: 100/100
Passed

"No technical flags detected."

Reason: No blacklisting or phishing reports found in Google Safe Browsing and Crypto Scam Sniffer.

User reputation and customer complaints

Score: 40/100
Failed

"Negative user feedback affects overall reputation."

Reason: Frequent complaints about unauthorized transactions and poor customer support raise trust concerns.

Your Next Steps

  • 1

    If you plan to use mashreq.com services, verify transaction details closely and use official customer support channels.

  • 2

    Be cautious about suspicious transaction activities and report any unauthorized charges promptly.

  • 3

    Consider reading multiple user reviews and official notices before engaging in large financial transactions.

  • 4

    Monitor official Mashreq channels for updates on security and service improvements.

  • 5

    Avoid sharing sensitive information unless on verified secure connections confirmed by SSL and trusted certificates.

Evidence & Citations

🕵🏻 Keep investigating

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