Domain Due Diligence
Report for Mandmdirect.com
Why we think so?
MandMDirect.com is a UK-based online retailer specializing in discounted clothing and footwear. It attracts about 7.6 million monthly visitors, mostly from the United Kingdom, and uses reputable technologies such as Akamai for delivery and PayPal for payments. The domain is well-established since 2005 and has a valid SSL certificate. However, customer feedback reveals many unresolved complaints about refunds, delivery issues, and poor customer support, with several users alleging financial losses. Despite technical legitimacy, these recurrent service problems raise trust concerns.
Risk Insights
Strong Domain and Security
- Established since 2005 with stable ownership
- Current SSL certificate from a trusted provider
- No blacklist entries for scams or phishing
Widespread Customer Complaints
- Frequent reports of lost money on refunds and returns
- Poor customer service complicates problem resolution
- Low ratings suggest systematic operational problems
Contradictory Signals
Site is technically real and secure but service quality impacts trust.
Signal A: Technical infrastructure and domain metadata indicate legitimacy
Signal B: Customer reports reveal functional problems causing financial harm
Category Scores
Red Flags & Warnings
- Persistent reports of unrefunded orders and money lost on returns highlight financial risk to customers.
- Customer service failures include lack of response and intimidation tactics discourage dispute resolution.
- Low ratings on multiple review platforms indicate widespread dissatisfaction and trust issues.
🔎 Detailed Checks & Analysis
Domain Age and Registration
Score: 80/100
Domain Age and Registration
"Long registration age decreases risk of domain-related scams."
Reason: Domain has been active since 2005 with a reliable registrar providing domain privacy protection.
Website Security
Score: 80/100
Website Security
"Standard security protocols are in place."
Reason: SSL certificate issued by GeoTrust is valid and current, securing user data and transactions.
Reputation and Reviews
Score: 20/100
Reputation and Reviews
"Low review scores and allegations warrant caution."
Reason: Multiple user reports indicate poor customer service, refund issues, and financial losses.
Blacklist and Scam Listings
Score: 70/100
Blacklist and Scam Listings
"No indications of system-wide scam operation."
Reason: Domain not listed on crypto scam blacklists or phishing databases.
Legal and Customer Disputes
Score: 60/100
Legal and Customer Disputes
"Issues pertain more to service quality than legal infractions."
Reason: No significant public legal cases found; consumer complaints exist but are managed via dispute resolution channels.
Your Next Steps
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1
Avoid making purchases on mandmdirect.com to prevent potential financial loss.
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2
If you have already transacted, monitor your bank statements closely and dispute unauthorized transactions where necessary.
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3
Consider using payment methods that offer fraud protection and chargeback rights.
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4
Report your experience to consumer protection agencies to help track recurring issues.
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5
Check alternative reputable retailers with higher customer satisfaction for similar products.
Evidence & Citations
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Customer complaints reports showing refund and delivery issues
Contains detailed verified user reviews citing financial losses and poor service.
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Technical and traffic metadata from SimilarTech
Shows website technology stack and monthly visitor statistics.
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Domain registration and SSL certificate details
Provides registrar, creation date, and SSL certificate status.
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Crypto scam blacklist check
MandMDirect.com is not blacklisted.
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