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Domain Due Diligence

Report for Macys.com

Report Date
October 29, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Macys.com is the official online store for Macy's, a long-established department store chain known for brand-name clothing, accessories, and home goods. It ranks among the top e-commerce sites in the lifestyle and fashion category, attracting around 64 million visits monthly, primarily from US shoppers. The site employs reputable technology platforms and strong online security practices, including valid SSL certificates and recognized payment processors. Numerous physical store locations and a solid presence in retail reinforce its legitimacy. However, some customers report challenges with refunds, order fulfillment, and handling of fraud-related disputes, though there is no clear evidence Macys.com itself is a scam. Various legal actions relating to consumer issues and data security have involved Macy's over time. Overall, Macys.com appears authentic and trusted but has customer service areas that warrant attention.

Confidence Score
88%

Risk Insights

📈

Strong Online Traffic and Presence

  • ~64 million visits monthly, mostly US-based
  • Traffic source mostly direct and search
  • Global rank around 572
🏢

Robust Business Legitimacy

  • Multiple registered trademarks owned by Macy's
  • Numerous physical stores with high ratings
  • Established domain since 1994
⚠️

Customer Service Cautions

  • Reports of refund and order fulfillment issues
  • Customer frustration with fraud dispute handling
  • No systemic fraud found but service improvements needed

Contradictory Signals

While macys.com is a well-established site with genuine traffic and branding, individual users report dissatisfaction with customer support and refund processes, creating mixed customer experience signals.

Signal A: High traffic and strong brand presence

Signal B: Customer complaints about refunds and fraud handling

Category Scores

Red Flags & Warnings

  • Customer reviews point to frustrations with refund delays and unresolved order issues, leading to loss of money for some users (perplexity_questions_v1).
  • Macy’s has been subject to multiple lawsuits including consumer protection and discrimination disputes, indicating some legal risks (perplexity_questions_v1).

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure Check

Score: 18/100
Passed

"SSL cert valid through July 2026. Domain registered 1994-02-07. Registrar: Network Solutions."

Reason: macys.com uses a valid SSL certificate issued by Sectigo and has a long registration history dating back to 1994 with a reputable registrar, enhancing trust.

Traffic and Usage Patterns Check

Score: 20/100
Passed

"Traffic mostly direct (65.5%) and search (26.4%). Bounce rate moderate (~33%). Traffic stable over recent months."

Reason: The site ranks #572 globally with about 64 million monthly visits, mainly from the US, confirming a legitimate and heavy user base.

Contact Information and Social Presence

Score: 18/100
Passed

"Contacts scraped include customer service and press emails. Social presence consistent with Macy's brand."

Reason: Real contact emails and phone numbers are listed on the site with official social media accounts on Facebook, Instagram, Twitter, LinkedIn, YouTube, and TikTok.

Blacklist and Security Checks

Score: 20/100
Passed

"Security scanners report no threats. Reputation positive as of latest checks."

Reason: No reports of macys.com being blacklisted or flagged for scams or phishing by Google Safe Browsing or crypto scam blacklists.

Business Legitimacy and Trademark Check

Score: 17/100
Passed

"Trademarks registered in relevant retail classes, with current status live."

Reason: Multiple active trademark registrations for MACYS.COM owned by Macy's IP entities confirm legitimate brand identity.

Legal and Consumer Complaint Review

Score: 15/100
Passed

"Disputes involve customer service but not proven scams or fraudulent business."

Reason: Though some customer complaints and lawsuits exist mainly around refund issues and consumer disputes, no direct evidence shows macys.com is a fraudulent or scam operation.

Your Next Steps

  • 1

    Visit official Macy’s channels or stores for purchases to ensure security.

  • 2

    Contact Macy’s customer service directly for order or refund issues.

  • 3

    Be cautious of phishing scams impersonating Macy’s; use verified websites and contact points.

  • 4

    Report any fraudulent charges or suspicious activity on accounts to Macy’s and financial institutions.

  • 5

    Review consumer protection websites for updates on Macy’s service status.

Evidence & Citations

🕵🏻 Keep investigating

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