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Domain Due Diligence

Report for Lucidhearing.com

Report Date
November 6, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Lucid Hearing is a company offering over-the-counter hearing aids with Bluetooth streaming and app control, operating primarily in the United States. The website reports around 15,700 monthly visits and uses reputable hosting and tracking technologies like GoDaddy and Google Analytics. It has multiple physical locations for hearing centers and active customer contact channels including support emails and social media. Although site security checks and trademark searches show no red flags, several customers have reported issues with product reliability and customer service, including difficulties with refunds and warranty claims. There is no evidence Lucid Hearing is involved in organized scams or fraud, but some users experience financial loss related to product performance and customer support challenges.

Confidence Score
68%

Risk Insights

🛡️

Established Domain and Secure Site 🛡️

  • Domain registered long ago with GoDaddy
  • Uses HTTPS and valid SSL certificates
  • Professional hosting and CDNs in use
⚠️

Customer Complaints Indicate Service Problems

  • Multiple reports of defective products
  • Difficulty obtaining refunds or replacements
  • Some users cite financial loss despite no scam flag

Contradictory Signals

While the site is technically sound and secure, reliability issues impact user trust.

Signal A: Technical and security checks are positive and stable

Signal B: Customer reviews show significant dissatisfaction and refund disputes

Category Scores

Red Flags & Warnings

  • Multiple verified complaints report device defects and poor customer service leading to financial losses for customers.

🔎 Detailed Checks & Analysis

Domain age and registrar check

Score: 80/100
Passed

"Domain creation timestamp indicates mature presence, with standard registrar."

Reason: Domain is old and registered via reputable registrar GoDaddy.

Website security and hosting

Score: 85/100
Passed

"Security certificates and hosting by GoDaddy and Cloudflare confirm sound infrastructure."

Reason: Site uses HTTPS with valid SSL and recognized hosting/CDN services.

Technical infrastructure and tracking

Score: 75/100
Passed

"Use of Google Analytics, Adobe Audience Manager, and advertising platforms suggests professional marketing."

Reason: Website utilizes multiple marketing and analytics platforms indicating active business operations.

Reputation and user reviews

Score: 40/100
Failed

"No official scam alerts, but user dissatisfaction is notable."

Reason: Numerous customer complaints cite defective products and customer support issues, some alleging financial loss.

Legal disputes or regulatory compliance

Score: 65/100
Passed

"No evidence of regulatory penalty or legal enforcement actions."

Reason: No public lawsuits or ongoing legal actions identified; arbitration clause indicates dispute resolution mechanism.

Blacklist and phishing detection

Score: 85/100
Passed

"No known malicious or fraudulent web reputation flags."

Reason: Not listed on phishing or crypto scam blacklists and clean in Google Safe Browsing.

Your Next Steps

  • 1

    If considering purchase, verify the product's warranty and return policy thoroughly before buying.

  • 2

    Check multiple customer reviews and the Better Business Bureau page for updated feedback.

  • 3

    Be cautious with payments and document all communications for a refund or support if issues arise.

  • 4

    Report unresolved issues to consumer protection agencies or credit card companies if necessary.

  • 5

    Avoid trusting unsupported positive claims without evidence, and seek professional hearing assessments if possible.

Evidence & Citations

🕵🏻 Keep investigating

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