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Domain Due Diligence

Report for Loungefly.com

Report Date
December 2, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Loungefly.com is a lifestyle and fashion brand offering small fandom-themed accessories such as keychains, pins, and backpacks. It attracts about 1 million monthly visitors, mainly from the United States. The website employs reliable technologies including Cloudflare and major payment services like PayPal and Visa. Its domain is securely registered via GoDaddy and protected with a valid SSL certificate. The brand has several live US trademarks and operates a presence on social media platforms including Instagram, Twitter, and Facebook. Despite the solid infrastructure and brand recognition, Loungefly faces widespread negative customer reviews related to customer service, shipping, refunds, and product durability. No security blacklists or scam flags are associated with the domain.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
80%

Risk Insights

⚠️

Customer Service Challenges

  • Low satisfaction ratings with frequent complaints about unresponsive support.
  • Issues include long wait times and inability to resolve shipping/refund problems.
🛡️

Trusted Tech and Security

  • Uses reliable hosting, CDN, and payment technologies.
  • Domain security setup is strong with valid SSL and reputable registrar.

Contradictory Signals

While the domain and brand are legitimate and technically secure, operational issues severely impact user experience.

Signal A: Strong technical and legal setup

Signal B: Poor customer service and operational complaints

Category Scores

Red Flags & Warnings

  • Customer service issues including unresponsive support and phone charges for calls.
  • Frequent shipping delays, lost packages, and incorrect orders reported.
  • Refund and return complaints including delayed reimbursements and policy inflexibility.
  • Product quality concerns such as zippers failing within months despite high prices.

🔎 Detailed Checks & Analysis

Domain and Technical Security

Score: 90/100
Passed

"Strong security setup with Cloudflare CDN and GoDaddy SSL certificate."

Reason: The domain has a valid SSL certificate, uses reputable registrar and DNS providers, and no security blacklists.

Brand and Legal Validation

Score: 80/100
Passed

"Trademarks are current and show ownership by Funko and Loungefly entities."

Reason: Multiple active trademarks exist showing legal and brand registration.

Reputation and Customer Feedback

Score: 30/100
Failed

"Over 100 reviews show poor customer satisfaction and frequent complaints."

Reason: Customer reviews consistently highlight serious issues with service, shipping, and refunds.

Technical Website Quality

Score: 85/100
Passed

"Includes popular analytics, payment gateways, and social media integrations."

Reason: The site uses modern web technologies and trusted payment processors, indicating legitimate operation.

Safety Blacklists

Score: 95/100
Passed

"Domain is not flagged by Google Safe Browsing or crypto scam lists."

Reason: No blacklists or phishing warnings found for the domain.

Your Next Steps

  • 1

    Exercise caution when purchasing due to frequent customer service and shipping complaints.

  • 2

    Consider contacting customer service early to verify responsiveness before placing orders.

  • 3

    Use secure payment methods with buyer protection for transactions.

  • 4

    Monitor orders carefully and document all communications for potential disputes.

Evidence & Citations

🕵🏻 Keep investigating

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