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Domain Due Diligence

Report for Lazada.com.my

Report Date
December 1, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Lazada.com.my is a major Malaysian e-commerce marketplace with about 8.6 million monthly visits. It ranks #6,024 globally and #51 in Malaysia for web traffic. The site uses Alibaba Cloud servers, supports popular payment methods like Visa and AliPay, and employs technologies such as Google Analytics and Facebook tools. The domain was registered in 2013 and shows valid security certificates. While traffic comes mostly from Malaysia, it also attracts visitors from China, Singapore, and the US. Despite its size and infrastructure, many users report poor customer service, delivery delays, and refund issues, leading to a low 2-star rating and only 26% user recommendation. Scams reported mostly relate to fake sellers impersonating brands and fraudulent recruitment schemes misusing Lazada's name. No major lawsuits or trademark conflicts are found. Overall, the domain is legitimate but users should be cautious of customer service and seller-related risks.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

🛒

Established Large E-commerce Platform

  • Over 8 million monthly visits mostly from Malaysia
  • Registered since 2013 with reputable hosting
  • Supports major payment methods including Visa and AliPay
⚠️

User Experience Concerns

  • Widespread complaints about customer service quality
  • Delivery delays and refund difficulties common
  • Risk from fake seller impersonation scams
🔒

Safe Technical Setup

  • Valid SSL certificate and up-to-date security
  • No blacklist or phishing warnings detected
  • Uses trusted infrastructure and analytics tools

Contradictory Signals

While the platform is technically legitimate and popular, significant user complaints and scam risks lower overall trust.

Signal A: High traffic and strong technical infrastructure

Signal B: Poor user reputation and multiple scam reports

Category Scores

Red Flags & Warnings

  • Numerous customer complaints about poor service and refund issues reduce trustworthiness perception.
  • Reported scams involving impersonation and fake recruitment cause user risk.

🔎 Detailed Checks & Analysis

Domain Registration and Hosting

Score: 85/100
Passed

"The domain's long history and reputable hosting reduce risk of fake or fly-by-night operation."

Reason: Domain registered since 2013 with reliable registrar and hosting on Alibaba Cloud.

Web Traffic and User Engagement

Score: 80/100
Passed

"Traffic patterns suggest genuine user interest consistent with a legitimate marketplace."

Reason: High traffic volume of about 8.6 million visits/month mostly from Malaysia, with reasonable bounce rate and page views.

Technical Safety and Security

Score: 85/100
Passed

"Technical signals confirm a securely maintained website."

Reason: Valid SSL certificate from GlobalSign and no flags from Google Safe Browsing or crypto scam blacklists.

Reputation and User Feedback

Score: 35/100
Failed

"Reputation is downgraded by common complaints affecting customer trust."

Reason: User reviews report poor customer support, delivery delays, refund difficulties, and scam risk from fake sellers.

Legal and Brand Safety

Score: 90/100
Passed

"Legally clear domain name aids in legitimacy assessment."

Reason: No trademark conflicts or phishing blacklists found for the domain.

Business Validity

Score: 80/100
Passed

"The site is an active, recognized marketplace though some operational issues remain."

Reason: Presence of contact info, social media, and official partners confirms active business operations.

Your Next Steps

  • 1

    Avoid sharing sensitive personal or payment details with unknown sellers on the platform.

  • 2

    Verify seller authenticity before making purchases to reduce risk of fraud.

  • 3

    Use official Lazada support channels to report scams or problems with orders.

  • 4

    Monitor latest customer reviews for updates on service improvements or ongoing issues.

Evidence & Citations

🕵🏻 Keep investigating

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