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Kajabi.com (Domain) Investigation Report

Generated on Feb 21, 2026

Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Kajabi.com is a well-established online platform helping creators build and sell digital content. It attracts over 2.6 million monthly visitors, mainly from the U.S., and uses reputable technologies including Amazon cloud services and major payment providers like PayPal and Stripe. The domain is registered since 2006 with a valid SSL certificate. The company holds multiple active trademarks and maintains a physical presence in California with verified contact emails and active social media profiles. News coverage shows business growth and product innovations through 2025. However, customer reviews frequently cite issues with billing disputes, poor customer support, app bugs, and some feature limitations. Kajabi has a low BBB rating due to unresolved complaints but no scam blacklists or phishing warnings are present. Overall, Kajabi.com appears legitimate but has noteworthy customer service risks.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

🛡️

Strong technical and legal foundation 🛡️

  • Domain active since 2006 with valid SSL
  • Multiple active U.S. trademarks
  • Trusted technology providers support site
🌍

Significant user base and presence

  • 2.6 million monthly visits mainly from the U.S.
  • Verified physical office locations in California
  • Substantial news and industry coverage
⚠️

Customer service and billing concerns

  • Widespread complaints about billing and support
  • F rating from BBB with unresolved complaints
  • App bugs and feature gaps reported frequently

Category Scores

Red Flags & Warnings

  • Multiple user complaints about poor customer support and billing disputes weaken overall reputation.
  • BBB rates Kajabi LLC with an F due to 17 complaints and lack of responses, indicating customer service issues.

Detailed Checks & Insights

0-100 Scale

Domain registration and SSL check

Score: 95
Passed

"Long domain age and valid SSL reduce risk of fraud."

Reason: kajabi.com is registered since 2006 with valid, current SSL certificates.

Technical footprint analysis

Score: 90
Passed

"Trusted tech stack indicates professional platform."

Reason: Site uses reputable technologies such as Amazon, Cloudflare, and major payment systems.

Traffic and engagement validation

Score: 85
Passed

"Demonstrates live user base and relevance."

Reason: Site shows millions of monthly visits primarily from US, with healthy engagement metrics.

Business contact consistency

Score: 80
Passed

"Matching contacts decrease risk of impersonation."

Reason: Valid contact emails and official social media profiles exist.

Trademark and legal status

Score: 90
Passed

"Protection of brand is a positive signal."

Reason: Multiple live U.S. trademarks owned by Kajabi, LLC support legitimacy.

Blacklist and phishing status

Score: 85
Passed

"No detected security threats from major sources."

Reason: No listings on crypto scam or Google Safe Browsing blacklists.

Reputation and customer feedback

Score: 45
Failed

"Negative user experiences lower trust despite platform legitimacy."

Reason: Customer feedback indicates common billing issues, poor support, and app bugs, with an F BBB rating.

Your Next Steps

  • 1

    If considering using Kajabi services, review all billing terms carefully.

  • 2

    Monitor service quality and support responsiveness during initial use.

  • 3

    Consult up-to-date user reviews and complaints before committing financially.

  • 4

    Verify any contact or payment details independently to avoid unauthorized charges.

  • 5

    Consider alternative platforms if customer support and billing reliability are critical.

Key Evidence & Citations

📌 More checks:

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Analyst Briefing

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