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Domain Investigation Report

Report generated: Dec 18, 2025

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justfab.com

http://justfab.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

JustFab.com is an established online retailer specializing in women's shoes, boots, handbags, and clothing. It draws about 1.8 million visits monthly, mainly from the U.S. The domain uses trusted technologies like Shopify and Cloudflare and has secure SSL certification valid through August 2026. However, numerous customers report issues related to unauthorized monthly charges for VIP memberships, expiring store credits without notice, and difficult cancellation processes. These problems have resulted in a 2025 multistate consumer-protection settlement with refunds totaling approximately $3.8 million. While the domain operates securely and maintains business registrations, user experiences highlight significant customer service and billing risks. Exercise caution, especially if considering a VIP membership or recurring subscription.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
85%

Risk Insights

🛍️

Established and Popular Site

  • Operating since 1999 with steady domain ownership
  • About 1.8 million monthly visitors mostly from the US
  • Uses reputable e-commerce and security technologies
⚠️

Recurring Billing and Customer Complaints

  • Widespread reports of unauthorized monthly VIP charges
  • Expiring credits and poor cancellation experiences
  • Subject of a recent $4.8M multistate legal settlement

Category Scores

Red Flags & Warnings

  • Frequent complaints about unauthorized VIP membership charges continuing despite cancellation attempts.
  • Expiring store credits with no or inadequate notice leading to losses and customer dissatisfaction.
  • Difficulties with customer service including hang-ups, unfulfilled refund promises, and obstructive cancellation processes.

Detailed Checks & Insights

0-100 Scale

Domain Technical Quality

Score: 90
Passed

Reason: Domain has valid SSL, uses reputable hosting and CDN technologies, and has high monthly visitors mainly from the US.

Domain Age and Ownership

Score: 90
Passed

Reason: Domain registered in 1999 with stable registrar and identifiable ownership through JustFab LLC.

Reputation and Reviews

Score: 40
Failed

Reason: Numerous user reports of unauthorized subscription charges, expired credits without notice, and poor customer support.

Legal Clearances and Trademark

Score: 80
Passed

Reason: Active trademarks for the brand exist with no indications of counterfeit or impersonation risks.

Safety and Scam Blacklists

Score: 90
Passed

Reason: No matches on crypto scam or Google Safe Browsing blacklists, indicating no detected phishing or malware.

Business Practices and Legal Risks

Score: 30
Failed

Reason: Multistate settlement in 2025 for deceptive marketing and billing of VIP memberships, reflecting business risk.

Your Next Steps

  • 1

    If considering purchases, carefully review membership terms and cancellation policies.

  • 2

    Monitor bank statements closely for unauthorized charges, especially VIP membership fees.

  • 3

    Check state attorney general websites for ongoing refund or settlement claims if previously affected.

  • 4

    Read recent customer reviews to stay informed of user experiences before engaging.

Evidence & Citations

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