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Domain Investigation Report

Report generated: Dec 16, 2025

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justanswer.com

http://justanswer.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

JustAnswer.com is a widely used expert Q&A website with about 40 million monthly visits, mostly from the US. It offers access to verified experts in various fields like law, medicine, and technology. The site operates on a subscription model, which has sparked many user complaints about unexpected recurring charges. Regulators, including Australia’s ACCC, are investigating its billing practices due to allegations of deceptive pricing and subscription traps. Despite these issues, it maintains strong traffic and positive ratings on platforms such as Google and Trustpilot. Users should carefully review the terms and watch for subscription details before committing.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
60%

Risk Insights

🌐

High Traffic and Established Service

  • Ranks ~1,600 globally with 40M+ monthly visits.
  • Main user base in the United States.
  • Uses valid SSL and professional hosting.
⚠️

Subscription Billing Concerns

  • Numerous user complaints about surprise recurring charges.
  • Legal actions allege misleading subscription practices.
  • Refunds and cancellations reportedly difficult.

Category Scores

Red Flags & Warnings

  • Multiple user complaints and lawsuits allege deceptive subscription billing and difficulty cancelling memberships.
  • Regulatory agencies have filed formal actions citing misleading advertising and subscription traps.

Detailed Checks & Insights

0-100 Scale

Domain metadata and traffic quality

Score: 90
Passed

Reason: High global and US traffic ranks (~1600 global, 446 US) with steady monthly visits near 40 million indicate strong legitimacy and user base.

Technical infrastructure

Score: 90
Passed

Reason: Valid SSL certificate, reputable registrar CSC Corporate Domains, Inc., and CloudFlare CDN support robust security posture.

Blacklist and phishing status

Score: 95
Passed

Reason: No listings on phishing or crypto scam blacklists detected by Google Safe Browsing and Crypto Scam Sniffer services.

Public reputation and user feedback

Score: 40
Failed

Reason: Mixed reviews with many complaining about deceptive billing and subscription traps. Positive feedback about expert help quality is overshadowed by billing issues.

Legal and regulatory compliance

Score: 30
Failed

Reason: Ongoing legal actions including class-action lawsuits and ACCC regulatory complaints allege deceptive pricing, misleading marketing, and subscription traps.

Your Next Steps

  • 1

    If considering use, carefully read all pricing and subscription terms before payment, especially small-print disclosures.

  • 2

    Use payment methods with easy control over charges, like virtual cards, to limit unexpected recurring fees.

  • 3

    Monitor bank statements closely after initial use to catch any unexpected subscription charges early.

  • 4

    If you see unwanted charges, contact JustAnswer support promptly to request cancellation and refunds.

  • 5

    Consider filing complaints with consumer protection agencies or disputing charges through your bank if refunds are denied.

Evidence & Citations

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