WebVetted
+ New
Site icon

Domain Due Diligence

Report for Joinmochi.com

Report Date
December 1, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

joinmochi.com operates as Mochi Health, a telehealth platform focused on obesity treatment. It has seen rapid growth with close to 1 million monthly visits, primarily from the United States. The site uses reputable technologies like Amazon hosting and Google Analytics, and maintains secure HTTPS connections. Customer contact info is transparent, listing emails and phone numbers, and it integrates social media channels, including Facebook and Instagram. However, the company faces significant user complaints about billing and refund practices. Notably, it is involved in a major 2025 lawsuit by Eli Lilly over compounding patented medication. Despite an F rating with the BBB due to numerous complaints, the company holds a high Trustpilot rating with active customer engagement. Overall, joinmochi.com demonstrates operational legitimacy but carries reputational risks from its legal and customer service issues.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
63%

Risk Insights

⚖️

Significant Legal Challenge

  • Eli Lilly sued Mochi Health in 2025 over medication compounding and patent issues.
  • Allegations include deceptive marketing and regulatory violations.
  • The lawsuit may affect future business operations and reputation.
⚠️

Customer Billing Complaints

  • Numerous complaints about unauthorized recurring charges.
  • Refund policies are reportedly strict and confusing.
  • BBB rating is poor due to unresolved complaints.
🛡️

Professional Technical Setup

  • Uses trusted hosting and CDN providers like Amazon and Cloudflare.
  • Secure HTTPS connections with valid SSL certificates.
  • Normal traffic metrics consistent with a legitimate health platform.

Contradictory Signals

The mixed reputation results from a large number of positive patient experiences combined with significant complaints on billing and refunds.

Signal A: High Trustpilot rating (4.4/5) with many positive reviews

Signal B: F rating at BBB and many unresolved customer complaints

Category Scores

Red Flags & Warnings

  • Numerous unresolved customer complaints about billing and refund issues causing an F rating at BBB.
  • Significant lawsuit alleging illegal medication compounding and deceptive marketing practices.

🔎 Detailed Checks & Analysis

Domain Technical Infrastructure

Score: 85/100
Passed

"The site employs a modern tech stack with well-known services; SSL is valid and current."

Reason: joinmochi.com uses reputable technologies including Amazon hosting, Cloudflare CDN, HTTPS SSL, and Google Analytics, which supports secure and stable operation.

Traffic and Usage Analysis

Score: 80/100
Passed

"Traffic metrics include a moderate bounce rate and over 5 pages per visit, typical for health service sites."

Reason: The domain shows high and consistent monthly traffic (~914K visits), primarily from the US, indicating an active platform with genuine engagement.

Contact Information Availability

Score: 90/100
Passed

"Contact emails include press@joinmochi.com; social links cover Facebook, Instagram, TikTok, and LinkedIn."

Reason: Multiple contact emails and phone numbers are publicly listed on the site, alongside active social media profiles, supporting transparency.

WHOIS and Domain Record Evaluation

Score: 75/100
Passed

"Domain was created in early 2022 and has no signs of recent suspicious transfers."

Reason: The domain registration is current with a reputable registrar (Squarespace), with privacy protections but consistent WHOIS data. DNS records are appropriately configured.

Blacklist and Phishing Risk Check

Score: 90/100
Passed

""

Reason: No risk detected on Google Safe Browsing or crypto scam blacklists, which suggests low technical risk for security threats.

Trademark Conflict Search

Score: 100/100
Passed

""

Reason: No trademark registrations or conflicts detected for 'joinmochi', indicating no evident brand impersonation risks.

News and Reputation Queries

Score: 40/100
Failed

"News includes launch of enhanced telehealth platform but legal case by Eli Lilly is a significant factor."

Reason: The site and company have been mentioned in recent news, mostly positive about service expansion, but customer complaints and a major ongoing lawsuit raise reputation concerns.

Customer Complaints and Scam Reports

Score: 30/100
Failed

"Complaints highlight confusing cancellation policies, unprocessed refunds, and delivery problems."

Reason: Multiple complaints focus on unauthorized billing, refund denials, and service issues. The company's BBB rating is F, despite a good Trustpilot score with many positive reviews.

Legal and Regulatory Status

Score: 30/100
Failed

"Case currently in early stages, judge found weak evidence but further filings expected."

Reason: In 2025, Eli Lilly filed a lawsuit alleging false advertising, patent infringement, and improper corporate practice of medicine, impacting the legal standing and trustworthiness.

Your Next Steps

  • 1

    Review user complaints in detail before engaging with this service.

  • 2

    Monitor legal case developments to assess impact on business legitimacy.

  • 3

    Verify billing and refund policies directly if considering service purchase.

  • 4

    Use official contact channels for support rather than third-party reviews alone.

Evidence & Citations

🕵🏻 Keep investigating

Recommended → 🌐 Scan another website

Run another instant due diligence scan on any website URL. Verify before you trust!

 Review instant loan approval landing pages

Instant approval funnels promise same-day cash once you upload sensitive IDs, then resell the data or charge bogus fees....

Read playbook → Evaluate investment webinar funnels

Webinars promise secret trading signals but quietly upsell unregistered brokers or payment wallets. ScamAI inspects regi...

Read playbook →

Community feedback

Not rated yet

0 reviews published

5 stars 0%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%

Leave a review

Reviews

No public reviews yet. Be the first to share your experience.