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Investigation & Evidence Report

Generated on Jan 7, 2026

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Geo: GB
Website: Site icon
Category: Domain
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Overall Summary
Safe
  Why we think so? 

Johnlewis.com is the official online store for John Lewis & Partners, a well-established UK department store chain. It receives about 41.6 million visits monthly, mostly from the United Kingdom. The site uses reputable technologies, including Adobe Marketing Cloud, Akamai CDN, and Cloudflare for security. Its SSL certificate is valid and issued by DigiCert, and the domain was registered in 1997, indicating long-term presence. Contact information like official emails and phone numbers are available on the site. The company has no known trademark conflicts or listings on crypto scam blacklists. There are no risks detected by Google Safe Browsing. Physical store details and user reviews rate it positively with a 4.1-star average from over 1,700 reviewers. Recent news articles mention sales and promotions but no scams or controversies.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Trusted Longstanding Brand

  • Domain registered since 1997 with secure SSL cert
  • Physical stores have strong ratings
  • No scam or blacklist hits
⚠️

Watch for Customer Service Issues

  • Common complaints are about delays and support quality
  • No indications of fraud or data breaches

Category Scores

Red Flags & Warnings

  • Customer reviews indicate frequent complaints about customer service, delivery delays, and returns handling.

Detailed Checks & Insights

0-100 Scale

Domain Age and SSL Certificate

Score: 90
Passed

"An older domain and trusted SSL provider strongly indicate a legitimate entity."

Reason: Domain is over 25 years old with valid DigiCert SSL certificate currently active.

Traffic Volume and Source

Score: 85
Passed

"Traffic profiles align with a popular, authentic retail site without suspicious spikes or sources."

Reason: High monthly visits (~41.6 million) mainly from UK with a balanced mix of direct, search, and referral traffic.

Blacklist and Safety Flags

Score: 95
Passed

"Absence from these databases suggests no technical or security red flags."

Reason: No blacklisting found on crypto scam or Google Safe Browsing lists.

Official Contact Information

Score: 80
Passed

"Transparent contact details help confirm operational legitimacy."

Reason: Valid customer support email and phone numbers published, plus active official social media accounts.

Trademark Conflicts

Score: 80
Passed

"Reduces risk of brand impersonation or counterfeit operations."

Reason: No USPTO trademark conflicts found for 'johnlewis'.

Public Reputation

Score: 75
Passed

"Issues appear mostly operational rather than security or scam related."

Reason: Despite customer service complaints, no scam reports or fraud allegations found in news or forums.

Business Presence and Reviews

Score: 85
Passed

"Combines online and offline signals confirming company presence."

Reason: Physical store locations with good local reviews support authenticity.

Your Next Steps

  • 1

    Verify authenticity of communications claiming to be from John Lewis by cross-checking official contact channels.

  • 2

    Avoid phishing attempts impersonating John Lewis or its finance services by not sharing personal or payment information unsolicited.

  • 3

    Use official domain johnlewis.com and verified social media for purchases and inquiries.

  • 4

    Monitor customer reviews but note most legitimate issues relate to service quality rather than fraud.

  • 5

    Use usual online safety measures when shopping on large retail websites.

Evidence & Citations

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