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Domain Due Diligence

Report for Jetsmart.com

Report Date
October 28, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

JetSmart.com is a South American low-cost airline with significant web traffic and established technology infrastructure. It reports around 10 million monthly visits, mainly from Argentina, Colombia, Chile, and Peru. The site uses trusted ad and payment technologies and maintains valid SSL certificates. Official contact emails and phone numbers are published, and the airline holds live trademarks. However, customer reviews on public platforms report numerous issues such as flight cancellations, refund delays, extra fees, and poor customer support. Some complaints describe experiences suggesting possible fraudulent practices. Legal disputes have occurred but mostly involve business competition. Users should be cautious and research thoroughly before booking with this airline.

Confidence Score
65%

Risk Insights

🛡️

Established and Secure Domain

  • Registered in 1999, showing long domain age
  • Uses DigiCert SSL certificate valid through 2026
  • WHOIS confirms reputable registrar and DNS setup
⚠️

Customer Service and Reputation Issues

  • Low user ratings with many complaints about refunds and cancellations
  • User reviews describe denied refunds and additional fees
  • Multiple accusations of fraud in independent reviews
✅

Strong Brand and Technology Infrastructure

  • Active trademarks validate brand ownership
  • Comprehensive payment and analytics tech stack in use
  • No blacklists or malware warnings detected

Contradictory Signals

Strong infrastructure contrasts with severe customer dissatisfaction and fraud allegations, creating mixed trust signals.

Signal A: Technical and domain signals indicate a legitimate, well-established airline website.

Signal B: User reviews and reputational data suggest frequent serious customer complaints and possible fraudulent practices.

Category Scores

Red Flags & Warnings

  • Significant volume of customer complaints about refunds, flight cancellations, and additional fees pointing to poor service.
  • Low user ratings on Google Places and repeated accusations of fraudulent practices in independent reviews.

🔎 Detailed Checks & Analysis

Domain and Technology Profile

Score: 85/100
Passed

"The site ranks globally at #4,123 with about 10M monthly visits, mainly from South American countries. It uses popular and paid technology services such as Google Analytics, PayPal payments, and CloudFlare CDN."

Reason: The domain jetsmart.com is mature, well-registered, and employs a comprehensive set of ad, payment, and analytics technologies consistent with legitimate airlines.

Domain Age and SSL Status

Score: 90/100
Passed

"WHOIS data shows a stable registrar and no imminent domain expiration. Multiple DNS TXT records present for verification and security."

Reason: Domain was registered in 1999 and has a valid SSL certificate issued by DigiCert, confirming secure encryption and an established web presence.

Trademark Verification

Score: 80/100
Passed

"Trademarks were filed and maintained between 2013 and 2025, covering airline-related services and branding. No indications of trademark abuse."

Reason: Several trademarks matching JetSMART and related brand names are live and registered under JetSMART Airlines SpA and JetSmarter Inc., indicating authentic brand ownership.

Contact Information and Social Presence

Score: 75/100
Passed

"Public accessibility of contacts supports transparency, but user feedback reports problems reaching responsive support."

Reason: Multiple official contact emails and phone numbers are published on the site along with active social media accounts on Facebook, Instagram, TikTok, Twitter, and LinkedIn.

Blacklist and Safe Browsing Checks

Score: 90/100
Passed

"These results reduce concerns about malware or phishing hosted on the domain."

Reason: Jetsmart.com is not listed on any known crypto scam blacklists and passes Google Safe Browsing with no detected threats.

Reputational Evidence

Score: 30/100
Failed

"Low Google Places rating of 2.1/5 with 448 reviews and many independent review sites report allegations of fraud and scam behavior by the airline."

Reason: Repeated and numerous customer complaints detail refund difficulties, canceled flights without reimbursement, surprise fees, and poor customer service, causing reputational damage.

Legal and Customer Disputes

Score: 60/100
Passed

"Legal involvement does not imply fraud but contributes to moderate risk assessment."

Reason: JetSmart has been part of at least one legal injunction related to business competition. Customer disputes mainly concern service and refund dissatisfaction without regulatory penalties so far.

Your Next Steps

  • 1

    If considering booking with jetsmart.com, review customer feedback and terms carefully before purchase.

  • 2

    Avoid paying with methods that lack buyer protection unless necessary.

  • 3

    Monitor your credit card statements for unauthorized charges if paying online.

  • 4

    Consider alternative airlines if reliability and customer service are critical.

  • 5

    Report any suspected fraud or unresolved disputes to relevant consumer protection agencies.

Evidence & Citations

🕵🏻 Keep investigating

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