Domain Due Diligence
Report for Hydrow.com
Report generated: Dec 12, 2025
Why we think so?
Hydrow.com is a U.S.-based website offering connected rowing machines and athlete-led workouts. It attracts about 206,000 monthly visits, mainly from the United States. The site uses a variety of reliable technologies for analytics, advertising, and commerce, hosted on Amazon infrastructure. Hydrow, Inc., located in Cambridge, Massachusetts, owns the registered trademarks for 'HYDROW' covering fitness equipment and apparel. The domain's SSL certificate is current and valid. Google Places shows a physical location for Hydrow Systems Inc. in Illinois. Recent news highlights new product launches and partnerships. Reviews praise the quality of workouts and trainers but raise concerns about equipment reliability, billing practices, and subscription cancellations. Hydrow has a B+ BBB rating with multiple complaints focused on service issues and billing, but no broad scam or fraud findings. Past litigation involves a settled patent dispute with a competitor. Overall, hydrow.com appears authentic but with caution advised regarding customer service and subscription terms.
Risk Insights
Strong Brand with Registered Trademarks
- Hydrow, Inc. owns multiple live trademarks in the fitness equipment category.
- Brand consistency between domain, trademarks, and business address noted.
- Trademark status indicates investment in intellectual property.
Customer Complaints on Billing and Support
- Repeated reports of difficult subscription cancellation processes.
- Multiple complaints about equipment failures and costly repairs.
- Billing disputes and refund issues have surfaced at BBB.
No Blacklist or Malware Detection
- No phishing or malware found on Google Safe Browsing.
- No listing on known crypto scam blacklists.
- Technical safety features like SSL are valid and current.
Contradictory Signals
While the business appears genuine and reputable legally, operational customer service issues raise caution.
Signal A: Positive brand legitimacy from USPTO trademarks and hosting data
Signal B: Significant user complaints on service quality and billing
Category Scores
Red Flags & Warnings
- Customer complaints about difficulty canceling subscriptions and unauthorized billing.
- Multiple reports of equipment defects and expensive repairs despite prior fixes.
🔎 Detailed Checks & Analysis
Domain and Hosting Technical Details
Score: 85/100
Domain and Hosting Technical Details
"SSL issued recently with proper cryptographic algorithm; domain age is over 7 years with stable DNS."
Reason: The domain uses valid SSL, is hosted on reputable Amazon and Microsoft infrastructure, and employs common advertising, analytics, and e-commerce technologies indicating a real business presence.
Business Identity and Trademark Verification
Score: 90/100
Business Identity and Trademark Verification
"Trademark filings from USPTO are up to date and list the owner at Cambridge, MA address consistent with business contact info."
Reason: Hydrow, Inc. has active trademark registrations for 'HYDROW' covering related fitness products and apparel, matching the domain and website branding.
Reputation and User Feedback
Score: 50/100
Reputation and User Feedback
"Hydrow holds a B+ rating at BBB with multiple complaints about billing and service issues; some users report billing disputes and poor customer support."
Reason: The Better Business Bureau and independent reviews reveal significant complaints about equipment reliability, costly repairs, and difficult subscription cancellations, which impacts trust.
Security and Safety Checks
Score: 85/100
Security and Safety Checks
"Google Safe Browsing and crypto scam checks show no flagged threats, suggesting safe browsing experience."
Reason: No security threats or phishing detected in Google Safe Browsing or crypto scam blacklists, indicating low technical risk.
Business Validity and Physical Presence
Score: 80/100
Business Validity and Physical Presence
"Firm has social media and multiple contact points including email addresses and phone numbers listed on official support pages."
Reason: Google Places confirms a physical location for Hydrow Systems Inc. in Illinois, supporting a legitimate business entity alongside trademark and domain data.
Your Next Steps
-
1
Review product warranty and support terms carefully before purchasing.
-
2
Verify subscription and billing details to avoid unexpected charges.
-
3
Check Better Business Bureau and independent reviews for recent customer feedback.
-
4
Contact Hydrow support directly to clarify membership cancellation policies if subscribing.
Evidence & Citations
-
Hydrow.com domain metadata and technology profile
Provides detailed info on website tech stack, traffic, and domain SSL status.
-
Better Business Bureau complaints and reviews for Hydrow
Lists customer complaints mainly about billing, cancellations, and repair service issues.
-
United States Patent and Trademark Office records for HYDROW
Confirms that Hydrow, Inc. holds live trademark registrations for the name HYDROW in relevant categories.
-
Google Safe Browsing and Crypto Scam Blacklist checks
No detected threats or blacklist matches for hydrow.com.
-
Recent media coverage on Hydrow product launches and partnerships
Shows ongoing business activity and product innovation.
🕵🏻 Keep vetting
Run another instant due diligence scan on any domain. Verify before you subscribe or shop!
25 Common Website Scams & How To Avoid Them »Scam types: Spot fake SaaS login pages before handing over credentials; Audit clone banking sites before customers log in; Investigate crypto investment landing pages
Scam Encyclopedia »Browse platform-specific scams / red flags and see real-world encounters curated by our analysts.
Community feedback
Not rated yet
0 reviews published
Leave a review
Reviews
No public reviews yet. Be the first to share your experience.