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Domain Due Diligence

Report for Hsn.com

Report Date
October 13, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

HSN.com is a major US-based e-commerce and shopping marketplace known as the official site of the Home Shopping Network. It attracts about 10.6 million visitors monthly, primarily from the United States, and ranks around #4,573 globally for web traffic. The site uses numerous reputable technologies including secure SSL issued by DigiCert, content delivery network services from Akamai, and analytics platforms such as Adobe Analytics and Google Analytics. It is operated by HSN Holding, LLC and has been registered since 1997. Despite its established infrastructure and brand recognition, user reports and legal history reveal recurring customer service and billing issues, as well as a significant recent $16 million penalty for failing to report product defects. The domain is not blacklisted as a scam, and no phishing risks were detected by Google Safe Browsing. However, consumer reviews include allegations of fraud, unauthorized charges, and poor dispute resolution, suggesting caution when shopping.

Confidence Score
65%

Risk Insights

🏢

Longstanding Legitimate Brand

  • Domain active since 1997.
  • Operated by HSN Holding LLC.
  • Secure SSL and reputable registrar.
⚠️

Customer Complaints Affect Trust

  • Multiple reports of billing errors and fraud allegations.
  • Issues with refund and account disputes.
  • Customer dissatisfaction evident in reviews.
📉

Recent Safety and Legal Penalties

  • $16M fine for delayed reporting of product defects.
  • Regulatory scrutiny has affected brand reputation.

Contradictory Signals

While the website is technically secure and long-standing, customer experiences point to problems with business practices.

Signal A: Robust technical setup, valid SSL, and strong domain history

Signal B: Frequent consumer reports of fraud and poor service

Category Scores

Red Flags & Warnings

  • Documented user complaints of unauthorized charges and difficult refund processes.
  • Recent $16 million penalty for failure to report serious safety defects, indicating regulatory non-compliance.
  • Multiple negative consumer reviews describing disputed billing, poor customer support, and perceived fraudulent behavior.

🔎 Detailed Checks & Analysis

Domain Age and Registrar Reputation

Score: 90/100
Passed

"Long domain age and stable registrar enhance trust and indicate legitimate ownership."

Reason: The domain hsn.com has been registered since 1997 with MarkMonitor, a reputable registrar known for protecting brand domains.

SSL Certificate and Security

Score: 90/100
Passed

"Proper SSL is critical for ecommerce trust and data protection."

Reason: HSN.com's SSL certificate is currently valid, issued by DigiCert, indicating secure and encrypted connections.

Blacklist and Phishing Status

Score: 90/100
Passed

"Absence of blacklisting supports domain safety."

Reason: No listings found on crypto scam blacklists or phishing databases, and Google Safe Browsing reports no threats.

Reputation and Customer Reports

Score: 40/100
Failed

"Reputational concerns due to unresolved customer service and possible unfair practices."

Reason: Substantial number of consumer complaints report fraud-like issues such as unauthorized charges, poor refund processes, and billing disputes.

Legal and Regulatory Compliance

Score: 30/100
Failed

"Shows compliance lapses impacting consumer safety and trust."

Reason: HSN has faced legal penalties including a recent $16 million fine for failing to report dangerous product defects timely.

Traffic Quality and Business Validity

Score: 80/100
Passed

"Robust traffic profile supports active commercial presence."

Reason: High US-based traffic over 10 million monthly visits and consistent engagement metrics indicate a real, active business.

Your Next Steps

  • 1

    Verify product prices and payment terms carefully before purchase on HSN.com.

  • 2

    Monitor your credit card or bank statements for unexpected or unauthorized charges.

  • 3

    Use official HSN customer service channels listed on their verified website for dispute resolution.

  • 4

    Report suspicious emails or calls impersonating HSN to relevant fraud authorities.

  • 5

    Consider alternative reputable retailers if concerned about HSN's customer service history.

Evidence & Citations

🕵🏻 Keep investigating

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