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Domain Due Diligence

Report for Hsabank.com

Report Date
October 15, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

hsabank.com is a financial services website operated by Webster Financial Corporation. It has a significant monthly visit count of about 1.4 million, mostly from the United States. The domain is well-established since 2003, uses strong security measures including a DigiCert EV SSL certificate, and hosts multiple verified contact emails and phone numbers on its website. Trademark applications for the "HSABANK" brand are current and owned by the Webster Financial Corporation. There are no indications of scam or phishing in technical blacklists or crypto scam registries. However, multiple user complaints report issues with fund transfers, unauthorized charges, and customer service delays. These incidents appear to be isolated cases rather than systemic fraud. Given the evidence, the website is considered legitimate but with noted customer service and operational concerns.

Confidence Score
78%

Risk Insights

🛡️

Established and Secure Domain

  • Domain active since 2003
  • Uses Extended Validation SSL certificate
  • Hosted on reputable infrastructure
⚠️

Active Consumer Complaints

  • Reports of unauthorized charges
  • Delays in fund transfers noted
  • Customer service lacks timely resolution

Contradictory Signals

While infrastructure and legal standing are solid, operational issues have caused losses for some customers.

Signal A: Strong technical security and branding support trust

Signal B: User complaints indicate risks of financial loss

Category Scores

Red Flags & Warnings

  • User reports indicate potential financial losses due to delayed transfers and unauthorized charges.

🔎 Detailed Checks & Analysis

Domain Age and Reputation

Score: 80/100
Passed

"Older domains generally signal legitimacy."

Reason: The domain hsabank.com was registered on June 6, 2003, indicating a long-standing presence.

Security and Technical Infrastructure

Score: 90/100
Passed

"High standard security measures are in place at the technical level."

Reason: Domain employs Extended Validation SSL certificate and uses reputable hosting and CDN providers.

Brand and Trademark Verification

Score: 80/100
Passed

"Trademark ownership supports brand authenticity."

Reason: Current trademark applications for HSABANK are actively maintained by Webster Financial Corporation.

Traffic and User Engagement

Score: 70/100
Passed

"Authentic usage patterns detected."

Reason: Traffic of over 1.4 million monthly visits with predominantly US users and low bounce rate.

Blacklist and Scam Detection

Score: 90/100
Passed

"Indicates no known blacklisted activity."

Reason: No presence on crypto scam or Google Safe Browsing blacklists was found.

User Complaints and Disputes

Score: 40/100
Failed

"Indicates operational issues affecting user trust and potential financial risks."

Reason: Multiple verified complaints related to delayed fund transfers, fraud on accounts, and poor customer service.

Your Next Steps

  • 1

    Exercise caution and monitor your account regularly if using hsabank.com services.

  • 2

    Report any suspicious transactions or delays to HSA Bank promptly and keep records.

  • 3

    Verify account transfer procedures carefully before initiating large fund movements.

  • 4

    Consider alternative providers if you encounter unresolved customer service issues.

  • 5

    Stay informed about official bank communications and security advisories.

Evidence & Citations

🕵🏻 Keep investigating

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