Domain Due Diligence
Report for Hoyolab.com
Why we think so?
Hoyolab.com is the official community forum for HoYoverse games, hosting millions of monthly visitors worldwide. It ranks around #1,200 globally and mainly serves players of popular games like Genshin Impact and Honkai Impact 3rd. The site uses reliable technologies from Amazon and Google and has no flags in major scam blacklists or trademark conflicts. While some users report account hacking and refund issues, these relate to in-game or account security problems rather than fraud by the website itself. HoYoverse has faced significant legal actions, including a $20 million FTC settlement over privacy violations, but the website is considered legitimate by multiple sources.
Risk Insights
Strong Traffic and Infrastructure 🛡️
- Ranks #1,208 globally with ~27 million monthly visits
- Uses trusted cloud and analytics technologies like Amazon CloudFront and Google Analytics
- No flags on major scam or phishing blacklists
Legal Scrutiny but No Scam 🚨
- Resolved a $20 million FTC case over data privacy and loot boxes without admitting fraud
- Has many IP enforcement legal cases, typical for game companies
- User complaints mostly about account security, not website fraud
Contradictory Signals
While the site is legitimate and professionally managed, end-user account security issues create some negative experiences.
Signal A: High traffic and professional infrastructure
Signal B: User reports of account hacking and refund issues
Category Scores
Red Flags & Warnings
- Users report account hacking and difficulties with account recovery leading to financial loss.
🔎 Detailed Checks & Analysis
Domain Age and Registrar
Score: 80/100
Domain Age and Registrar
"Domain age is several years old, lowering risk of scam."
Reason: Domain registered since 2020 with a reputable registrar GoDaddy.com, LLC.
SSL Certificate Validity
Score: 10/100
SSL Certificate Validity
"No current SSL issues detected, securing connections."
Reason: SSL certificate is valid and issued by GeoTrust, expiring 2025-11-10.
Blacklist and Scam Watches
Score: 10/100
Blacklist and Scam Watches
"Absence from known scam and phishing lists reduces suspicion."
Reason: No blacklisting found in crypto scam or Google Safe Browsing databases.
Trademark Validity
Score: 10/100
Trademark Validity
"No impersonation risk identified."
Reason: No conflicting trademarks found in USPTO search for hoyolab.com.
Traffic Volume and Sources
Score: 90/100
Traffic Volume and Sources
"Strong, consistent user base indicating legitimate usage."
Reason: High monthly visits (~27M) with legitimate traffic sources, mainly direct and search.
Reputation and Scam Reports
Score: 80/100
Reputation and Scam Reports
"User complaints relate mainly to account security, not website fraud."
Reason: No credible fraud allegations against hoyolab.com domain found.
Legal and Customer Disputes
Score: 70/100
Legal and Customer Disputes
"Legal issues reflect regulatory scrutiny, not scam status."
Reason: FTC settlement and multiple legal actions noted but unrelated to website fraud.
Contact Information and Social Media Presence
Score: 70/100
Contact Information and Social Media Presence
"Presence on Facebook, Twitter, Instagram, and YouTube supports legitimacy."
Reason: Active official social media accounts linked, no suspicious contact details found.
Your Next Steps
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1
Verify you are visiting the official hoyolab.com domain to avoid phishing attempts.
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2
Use strong, unique passwords and two-factor authentication to protect your game accounts.
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3
Be cautious of third-party sites and links claiming to offer game rewards or services.
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4
Report any suspicious activity directly through HoYoverse customer support.
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5
Consider reviewing FTC and legal notices regarding privacy practices when using HoYoverse services.
Evidence & Citations
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Scamadviser Review of hoyolab.com
Confirms site legitimacy and no direct fraud from hoyolab.com.
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FTC Complaint and Settlement with HoYoverse
Details legal actions relating to privacy and loot boxes, resolved by settlement.
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SimilarTech Profile of hoyolab.com
Shows site infrastructure, traffic rank, and technology stack.
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