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Domain Due Diligence

Report for Hotmart.com

Report Date
October 15, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Hotmart.com is a well-established digital product platform with global usage, primarily in Brazil. It attracts over 50 million monthly visits and uses reputable technology and infrastructure providers, including Amazon and Google services. The domain is older (registered in 2006) and well maintained with valid SSL certificates. Numerous trademarks are registered under Hotmart across international jurisdictions. Recent news shows ongoing investment and product development. However, there are notable consumer complaints and a class action lawsuit alleging unauthorized recurring charges, refund difficulties, and deceptive billing practices. User reviews reflect dissatisfaction linked to transparency and customer service issues. There is no listing on major scam blacklists or Google Safe Browsing, and technological and traffic signals appear legitimate. Overall, Hotmart.com shows trustworthy infrastructure and market presence but faces legal and customer service challenges that reduce its trust score.

Confidence Score
65%

Risk Insights

⚠️

Legal Disputes Affecting Trust

  • Class action lawsuit claims deceptive subscription billing.
  • Numerous user complaints on recurring unauthorized charges.
  • Refund and cancellation process reported as problematic.
🛡️

Established Domain and Infrastructure

  • Domain registered since 2006 with strong registrar.
  • Uses Amazon, Google, and Cloudflare infrastructure.
  • High monthly visits (~51.8M) mainly from Brazil.
✅

Trademark and Brand Protection

  • Multiple active US trademark registrations.
  • Registered in international jurisdictions.
  • Supports legitimate brand identity.

Contradictory Signals

While the technical and brand signals suggest a legitimate and established company, the recurring legal and user complaints raise concerns about business practices and user trust.

Signal A: High web traffic and official trademarks indicating legitimacy

Signal B: Legal and consumer disputes alleging deceptive billing and poor customer service

Category Scores

Red Flags & Warnings

  • Class action lawsuit alleging deceptive subscription billing and unauthorized recurring charges reduces trustworthiness.
  • Multiple user reports of refund denial, difficult cancellation, and recurring billing without consent.

🔎 Detailed Checks & Analysis

Domain age and registrar reputation

Score: 18/100
Passed

"Long-standing domain registration with a reputable registrar and secure domain status reduces scam risk."

Reason: The domain hotmart.com has been registered since 2006 through MarkMonitor, a trusted registrar, indicating established and legitimate operation.

Traffic volume and quality analysis

Score: 17/100
Passed

"High and consistent traffic with reputable infrastructure suggests a real and active website."

Reason: Hotmart.com receives over 50 million monthly visits, mainly from Brazil, with healthy bounce rate and engagement, supported by leading technology providers.

Trademark verification

Score: 15/100
Passed

"Trademark status supports valid company identity and reduces risk of impersonation."

Reason: Multiple live US trademark registrations exist for Hotmart, showing legitimate brand ownership and intellectual property protections.

Blacklist and malicious activity screening

Score: 15/100
Passed

"Absence from blacklists supports the website's technical legitimacy and security."

Reason: Hotmart.com is not listed on crypto scam databases or Google Safe Browsing malware or phishing listings.

Legal and consumer dispute assessment

Score: 0/100
Failed

"Legal challenges and consumer disputes weigh heavily against trust, indicating scrutiny is needed."

Reason: A class action lawsuit alleges deceptive billing practices, unauthorized subscriptions, and poor cancellation policies, highlighting significant trust concerns from a legal perspective.

Customer reviews and complaint signals

Score: 0/100
Failed

"Widespread consumer complaints undercut reputation and imply risk for users."

Reason: User reviews indicate repeated issues with unauthorized charges, difficulties canceling, and refund denials, reflecting problematic customer experience.

Company communication and transparency

Score: 12/100
Passed

"Transparent contact information supports trustworthiness."

Reason: Active official social media channels and press contacts demonstrate engagement and willingness to communicate with customers.

Recent news and public relations activity

Score: 10/100
Passed

"Positive news coverage aligns with a functional company presence."

Reason: Recent media reports include major investments and product improvements, showing ongoing legitimate business activities.

Your Next Steps

  • 1

    If you plan to purchase or engage with Hotmart.com, review terms carefully and monitor billing statements for unauthorized charges.

  • 2

    Consider researching user reviews and legal developments for the product or vendor you engage with on Hotmart.com.

  • 3

    Report any unauthorized charges or suspicious activity to your payment provider immediately.

  • 4

    Use official channels listed on the site for customer support and verify their responsiveness before making payments.

  • 5

    Stay updated on legal and consumer protection news regarding Hotmart to make informed decisions.

Evidence & Citations

🕵🏻 Keep investigating

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