WebVetted
+ New
Site icon

Domain Due Diligence

Report for Hiatusapp.com

Report Date
November 10, 2025
Recommendation
Avoid
Overall Summary
Scam
  Why we think so? 

Hiatusapp.com operates a finance-focused site that helps users manage subscription payments and savings bonds. Its monthly visitors number around 32,000, primarily from the U.S., with a moderate bounce rate around 43%. The site uses credible technologies such as Amazon hosting, Google Analytics, and Shopify. Official contact points are listed including emails and a toll-free number, and it has a physical software company location in New York City. However, the company faces significant customer complaints, mostly about unauthorized charges continuing after subscription cancellations, difficulty in contacting support, and poor resolution of billing issues. The Better Business Bureau (BBB) records over 130 complaints and assigns a D rating due to these issues. While some reviews note legitimate service use, multiple user reports across app stores and consumer protection sites describe billing practices they consider deceptive or fraudulent. The app’s terms acknowledge potential disputes but limit liability. There is no public evidence of government or legal action as of late 2025, but the pattern of consumer dissatisfaction is strong and consistent. Customers should exercise caution and monitor payment activity closely if using this service.

Confidence Score
60%

Risk Insights

⚠️

Beware of Unauthorized Charges

  • Many users report continued billing after cancellation attempts.
  • Customer service responses are often unhelpful or absent.
  • Monitor bank statements and be ready to dispute charges.
🛡️

Technical Setup is Legitimate

  • Use of Amazon hosting and Google Analytics shows serious infrastructure.
  • SSL certificate is valid and up to date.
  • The site has a physical business address and verified contacts.

Contradictory Signals

Despite a proper technical setup, consumer trust is very low due to billing practices.

Signal A: Technical and business infrastructure appear legitimate

Signal B: User reports indicate repeated billing fraud and poor support

Category Scores

Red Flags & Warnings

  • High volume of unresolved user complaints about unauthorized billing and poor customer service.
  • Multiple user reports labeling the app as fraudulent or scammy due to persistent charges despite cancellation.

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure

Score: 85/100
Passed

"Technical signals indicate a legitimate platform consistent with a real business."

Reason: Site uses reputable hosting and analytics technologies, has a valid SSL certificate, and is registered with a major registrar.

Traffic and Engagement

Score: 70/100
Passed

"Traffic data reflects active use, consistent with a functioning app business."

Reason: Monthly traffic is steady at about 32,000 visits mainly from the U.S., with user engagement metrics in reasonable ranges.

Reputation and Consumer Feedback

Score: 20/100
Failed

"BBB reports and multiple user reviews document recurring billing and refund issues."

Reason: High volume of consumer complaints about unauthorized charges and poor customer service support a negative reputation.

Legal and Compliance Standing

Score: 40/100
Passed

"Lack of legal enforcement does not mitigate customer dissatisfaction and complaint volume."

Reason: No current lawsuits or regulatory actions found, but the terms of use indicate company awareness of disputes and limited liability.

Business Validity and Transparency

Score: 50/100
Passed

"Transparency is present but overshadowed by consumer trust issues."

Reason: The company provides clear contact information, phone numbers, social media links, and a physical address.

Your Next Steps

  • 1

    Review user complaints and billing policies carefully before signing up.

  • 2

    Monitor bank statements closely for unauthorized or continued charges.

  • 3

    Contact customer service promptly if issues arise, and document all communications.

  • 4

    Consider dispute or chargeback procedures with your bank if unauthorized charges occur.

  • 5

    Look for alternative subscription and bill management apps with better ratings and consumer feedback.

Evidence & Citations

🕵🏻 Keep investigating

Recommended → 🌐 Scan another website

Run another instant due diligence scan on any website URL. Verify before you trust!

 Spot fake SaaS login pages before handing over credentials

Phishing crews spin up carbon-copy login portals for CRM and finance tools, siphoning credentials before users realize t...

Read playbook → Analyze giveaway landing page phishing

Giveaway pages entice with consoles or flights, then harvest card data and selfies “for verification.” ScamAI checks reg...

Read playbook →

Community feedback

Not rated yet

0 reviews published

5 stars 0%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%

Leave a review

Reviews

No public reviews yet. Be the first to share your experience.