Domain Due Diligence
Report for Guessfactory.com
Why we think so?
guessfactory.com is a globally recognized lifestyle and fashion brand, known especially for denim and accessories. It attracts about 630,000 monthly visits primarily from the US and Canada, with solid infrastructure including major payment methods like Apple Pay, Google Pay, and PayPal. Its domain is well-established and secured with valid SSL certificates. Physical store locations receive good customer ratings and the brand has been featured positively in news sources. However, several customer reviews allege issues such as orders not being delivered and refunds not issued, leading to accusations of fraudulent behavior despite automated security checks showing no technical scams. The company has faced class action lawsuits over pricing practices but remains a legitimate brand in retail overall.
Risk Insights
Customer Complaints Indicate Risks
- Many reviews cite charges without product delivery
- Refunds often delayed or missing despite proof of return
- Customer service frequently unresponsive or evasive
Strong Technical Foundation
- Domain has SSL with current valid certificate
- Major payment methods supported including Apple Pay and PayPal
- No malware or phishing detected in security scans
Brick-and-Mortar Presence with Good Ratings
- Multiple physical stores in Texas rated 4+ stars
- Shows evidence of legitimate retail operations
- Supports brand authenticity beyond online activities
Contradictory Signals
Technical legitimacy contrasts with negative customer experience reports
Signal A: Automated security and domain reputation tools are positive
Signal B: Numerous user reports allege fraudulent payment and refund issues
Category Scores
Red Flags & Warnings
- Numerous customer complaints describe losing money due to non-delivery and unreturned refunds.
- Customer service is frequently reported as unresponsive or unhelpful with order issues.
🔎 Detailed Checks & Analysis
Domain and Technical Validity
Score: 85/100
Domain and Technical Validity
"WHOIS records and SSL status confirm legitimate technical setup."
Reason: Domain is long established with valid SSL and consistent registrar info.
Traffic and Usage
Score: 80/100
Traffic and Usage
"Traffic volume and tech stack indicate a well-maintained retail site."
Reason: High monthly visits (~630K) mostly from US and Canada; uses major payment and analytics tools.
Customer Reputation
Score: 40/100
Customer Reputation
"User reviews express distrust due to financial losses and poor support responses."
Reason: Considerable number of customers report fraud-like experiences including non-delivery and refund issues.
Blacklist and Scam Detection
Score: 90/100
Blacklist and Scam Detection
"Technical scans show no malware or scam indications."
Reason: No blacklists or phishing reports from crypto or Google Safe Browsing sources.
Legal and Business Integrity
Score: 60/100
Legal and Business Integrity
"Legal issues reflect historical challenges, not current scam activity."
Reason: Known past class action lawsuits over pricing but no criminal or fraud charges.
Your Next Steps
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1
Review consumer feedback thoroughly before purchasing to weigh reported customer service issues.
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2
Consider using payment methods with buyer protection like PayPal or credit cards for orders.
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3
Monitor for updates about legal disputes or customer rights settlements related to the brand.
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4
Contact customer service directly with clear documentation if issues arise for order or refund problems.
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5
Report any fraudulent transactions to your credit card issuer or consumer protection agency.
Evidence & Citations
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User complaints and scam reports on guessfactory.com
Multiple user reports detail lost money and poor refunds.
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guessfactory.com technical and traffic data from SimilarTech API
Shows global traffic, tech stack, and security details.
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WHOIS and SSL certificate records for guessfactory.com
Domain established long ago and SSL currently valid.
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Physical retail locations and user ratings from Google Places
Multiple well-rated outlet locations active.
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Google Safe Browsing report on guessfactory.com
No detection of malware or phishing.
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