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Domain Due Diligence

Report for Grammarly.com

Report Date
December 5, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Grammarly.com is a widely used online writing assistant with over 62 million monthly visits, primarily from the United States. It offers services to improve grammar, spelling, punctuation, and writing style through both free and paid subscription plans. The site is well-established since 2009, registered with GoDaddy and secured by Amazon-issued SSL certificates. Grammarly's infrastructure employs major stable technologies like Amazon Web Services, Google Analytics, and Adobe Marketing Cloud, indicating a professional and reliable setup. However, several users report billing issues, difficulty with customer support, and aggressive upselling practices. The company has multiple live trademarks, mostly for software and educational services. Recent news highlight its evolving AI capabilities and rebranding efforts. Despite the complaints, Grammarly is not blacklisted or flagged by major safety services and maintains a physical office in New York.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
85%

Risk Insights

🛡️

Strong Technical Foundation 🛡️

  • Uses Amazon AWS, Cloudflare, and Google Analytics
  • Secure SSL certificate issued by Amazon
  • No blacklist or phishing alerts found
📈

High Popularity and Usage

  • Over 62 million monthly visits
  • Majority traffic from United States
  • Multiple engagements per visit and low bounce rate
⚠️

Customer Service and Billing Concerns

  • Reported billing surprises and auto-renewal complaints
  • User frustrations with support responsiveness
  • Lawsuits regarding accessibility and privacy

Contradictory Signals

Grammarly appears reliable technically, but billing practices and customer service concerns lower trust for some users.

Signal A: Legitimate company with strong domain and technical profile

Signal B: Frequent user complaints and billing disputes

Category Scores

Red Flags & Warnings

  • Widespread user complaints about billing practices and difficulty canceling subscriptions.
  • Reports of poor customer support responsiveness and closed complaint tickets without resolution.
  • Multiple lawsuits relating to accessibility, privacy, and employment indicate regulatory scrutiny.

🔎 Detailed Checks & Analysis

Domain Metadata and Ownership Verification

Score: 90/100
Passed

"Long domain age and reputable registrar indicate authenticity."

Reason: Domain registered since 2009 with GoDaddy, valid and current ownership, standard name servers, strong SSL.

Technology and Infrastructure Check

Score: 90/100
Passed

"Use of well-known CDNs, analytics, and ad platforms consistent with major SaaS providers."

Reason: Uses major cloud providers like Amazon AWS, multiple marketing and tracking tools from reputable firms, indicating stable, professional infrastructure.

Traffic and Engagement Analysis

Score: 90/100
Passed

"High and stable traffic supports legitimacy and popularity."

Reason: Monthly visits exceed 62 million with low bounce rate and multiple page views per session; top traffic from US.

Contact Information Transparency

Score: 80/100
Passed

"Presence of valid communication channels supports trustworthiness."

Reason: Multiple official emails, phone number, and social media accounts publicly available.

Blacklist and Security Flags

Score: 90/100
Passed

"No known technical blacklisting or phishing alerts."

Reason: No crypto scam or Google safe browsing flags found.

Trademark and Brand Protection

Score: 85/100
Passed

"Strong legal identity and brand protection."

Reason: Multiple live trademarks registered, protecting company’s brand and services.

External Reputation and Legal Considerations

Score: 50/100
Failed

"Reputation issues reduce overall safety but do not indicate scam."

Reason: Customer complaints about billing and support, plus a few lawsuits related to accessibility and employment.

Your Next Steps

  • 1

    Carefully review Grammarly’s subscription terms before purchasing to avoid unwanted auto-renewals.

  • 2

    Monitor billing statements closely for unexpected charges related to Grammarly services.

  • 3

    Use official contact channels for support and dispute billing issues promptly.

  • 4

    Stay alert for phishing emails pretending to be from Grammarly; verify sender domains before clicking links.

  • 5

    Consider alternative grammar tools if billing and support concerns outweigh Grammarly's benefits for your needs.

Evidence & Citations

🕵🏻 Keep investigating

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