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Domain Due Diligence

Report for Gollo.com

Report Date
November 25, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Gollo.com is a well-established online store primarily serving Costa Rica with about 579,000 monthly visits as of October 2025. It specializes in selling appliances like toasters and sandwich makers and ranks #68,890 globally. The site uses reputable technologies including Adobe Marketing Cloud and Magento, and its traffic mainly comes from search (67%) and direct visits (29%). Official store listings show it as a physical appliance store in San José, Costa Rica, with a 4-star rating from 122 reviews. Its domain is registered through GoDaddy with valid SSL certificates and multiple secure DNS servers. No security blacklists or scam reports are flagged, confirming the site's legitimacy. However, customer feedback points to common complaints about order fulfillment, customer service, and warranty issues. Payment limitations for international cards and no Western Union money transfers also affect some users. Overall, gollo.com is safe but has some operational areas needing improvement.

Confidence Score
78%

Risk Insights

🛠️

Strong Digital Infrastructure

  • Uses Adobe Marketing Cloud and Magento 2
  • High monthly visits (~579K as of Oct 2025)
  • Top traffic countries: Costa Rica (86%), US (4.7%)
⚠️

Customer Service Issues Reported

  • Complaints about delivery delays and warranty claims
  • Payment system limits international cards
  • No evidence of fraud or scam tactics detected

Contradictory Signals

While safe technically and legally, user experience frustrations create mixed impressions.

Signal A: Positive trust and security signals

Signal B: Customer complaints about service and fulfillment

Category Scores

Red Flags & Warnings

  • Reported customer complaints focus on order fulfillment delays, warranty claim difficulties, and customer service responsiveness.
  • Limitations noted on payment methods accepted, particularly for foreign debit and credit cards at physical store locations.

🔎 Detailed Checks & Analysis

Domain Technical and Traffic Signals Check

Score: 85/100
Passed

"Technology stack includes paid marketing and analytics platforms, showing investment in quality infrastructure."

Reason: Domain uses reputable technologies (Adobe, Magento), has strong global and national traffic rank (#68,890 globally, #108 in Costa Rica), and significant monthly visits (~579K), signaling high legitimacy.

Safe Browsing and Scam Blacklist Check

Score: 90/100
Passed

"Absence of threats in multiple security databases supports safety."

Reason: No detections found in crypto scam blacklists or Google Safe Browsing databases, indicating the site is not flagged for malicious activity.

Customer Reviews and Reputation Check

Score: 60/100
Passed

"Issues are operational rather than fraudulent but impact reputation."

Reason: While no scam activity is indicated, customer reviews cite frequent complaints on order fulfillment, warranty, and payment restrictions.

Domain Ownership and Legal Check

Score: 70/100
Passed

"Registrar status and trademark search do not raise legal concerns."

Reason: WHOIS data shows stable registration with GoDaddy.com, SSL valid until January 2026, and no negative trademark conflicts identified.

Physical Presence and Business Verification Check

Score: 75/100
Passed

"Physical store location reinforces trustworthiness."

Reason: Google Places lists a physical store in San José with positive customer ratings (4 stars with 122 reviews), confirming real-world presence.

Your Next Steps

  • 1

    If shopping, expect competitive prices but verify order confirmations carefully.

  • 2

    Retain purchase documentation for warranty and returns.

  • 3

    Contact customer service promptly if encountering delays or issues.

  • 4

    Check payment options in advance if using international credit or debit cards.

  • 5

    Monitor official communications for updates on service or support changes.

  • 6

    Trust the site as legitimate but exercise caution with customer service expectations.

Evidence & Citations

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