Goibibo.com (Domain) Investigation Report
Generated on Feb 5, 2026
Why we think so?
Goibibo.com is a major travel booking website primarily serving India. It ranks globally around #2,741 with about 18.5 million monthly visits. The platform offers hotel, flight, bus, train, and cab bookings, backed by well-established technologies and payment methods like Visa and Mastercard. It has valid SSL certification and operates under Network Solutions, LLC since 2009. However, customer feedback reveals significant issues with refund delays, unresponsive support, and occasional booking failures. Indian consumer courts have repeatedly held the company responsible for these service deficiencies. While the platform is not flagged as a scam or blacklisted, its customer service problems seriously affect user trust. Due diligence is advised when booking, especially for time-sensitive travel.
Risk Insights
Technical Infrastructure is Solid 🛡️
- Uses reputable CDN Akamai and Amazon DNS services.
- Valid SSL certificate with Amazon as issuer.
- Registered domain since 2009 with stable registrar.
Customer Service Issues Impact Trust
- Many reports of refund delays and non-responsiveness.
- Indian courts ruled against Goibibo multiple times.
- Though not a scam, service quality concerns are serious.
Category Scores
Red Flags & Warnings
- Customer complaints report frequent refund delays and unresponsive customer service.
- Legal rulings confirm the company's liability in refund and service disputes in India.
Detailed Checks & Insights
0-100 Scale
Domain Technical and Traffic Profile
Score: 90
Domain Technical and Traffic Profile
"The domain uses reputable services like Akamai CDN and Amazon Route 53 DNS, indicating professional infrastructure."
Reason: Goibibo.com has a strong technical stack, official HTTPS, and substantial monthly traffic nearing 18.5 million visits.
Reputation Analysis
Score: 40
Reputation Analysis
"While app store ratings are high, independent consumer complaint sites and courts indicate ongoing user issues."
Reason: Significant negative customer reviews report refund failures and poor customer service responsiveness.
Legal and Regulatory Issues
Score: 55
Legal and Regulatory Issues
"This demonstrates documented legal challenges impacting trustworthiness."
Reason: Multiple consumer court rulings hold Goibibo liable for refund-related disputes and inadequate service.
Security and Safety Verification
Score: 85
Security and Safety Verification
"Safety scans show no risk, supporting a reliable technical environment."
Reason: No reported blacklisting or phishing detections; current valid SSL cert enhances security.
Business Validity and Contact Info
Score: 80
Business Validity and Contact Info
"Verified registrant organization is detailed with valid contact emails and phone numbers."
Reason: Business is officially registered with clear contact details and social media presence.
Your Next Steps
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1
Use caution when booking with Goibibo, especially for refunds and cancellations.
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2
Confirm refunds directly with service providers when possible and keep detailed records.
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3
Consider alternative travel booking platforms for critical trips requiring responsive customer support.
Key Evidence & Citations
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SimilarTech Profile for goibibo.com
⤷ Details on traffic, technology stack, and domain age.
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Customer Complaints and Reviews on Goibibo
⤷ Multiple reports of refund delays and poor customer support.
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Indian Consumer Court Rulings on Goibibo Refund Cases
⤷ Court orders requiring Goibibo to pay refunds and compensation.
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Google Safe Browsing Lookup
⤷ No phishing or malware flags for the domain.
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WHOIS Domain Registration Details
⤷ Domain registered since 2009 with valid SSL certificate.
📌 More checks:
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