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Domain Due Diligence

Report for Gelato.com

Report Date
December 5, 2025
Recommendation
Caution
Overall Summary
Safe
  Why we think so? 

Gelato.com is a well-established print-on-demand platform launched in 2001 that serves customers globally, especially in the US, UK, and Australia. It offers local production in 32 countries, enabling faster shipping. The site has solid monthly traffic (~1.1 million visits) and uses reputable technologies like Amazon hosting, Cloudflare CDN, and major payment systems such as PayPal and Apple Pay. It holds a valid SSL certificate and is registered through MarkMonitor, Inc., a trusted registrar. There are multiple registered trademarks for "GELATO" by different entities unrelated to this site, but no apparent trademark conflict reported. While generally legitimate, customer reviews reveal mixed experiences: many praise print quality and convenience, but others report issues with customer service, shipping delays, and billing concerns. Gelato is not flagged on crypto scam or phishing blacklists. Public news includes expansion of franchises under similar brand names. Overall, Gelato.com is a real, operational business with some service quality complaints. Potential users should consider testing it with small orders and reviewing support policies before committing.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Strong Technical Infrastructure 🛡️

  • Uses Amazon hosting and Cloudflare CDN for secure and reliable service
  • Supports top payment systems like PayPal and Apple Pay
  • Employs recognized technologies for analytics and security
🌍

Established and Active Domain

  • Domain registered since 2001 via MarkMonitor
  • Monthly traffic steady at around 1.1 million visits
  • Global user base concentrated in US, UK, and Australia
⚠️

Mixed User Feedback

  • Customers praise product quality and local production
  • Many report customer service and delivery challenges
  • Potential buyers should test with small orders first

Contradictory Signals

While backend and domain signals are strong, user reports highlight areas needing improvement, especially in support and shipping.

Signal A: High technical and operational legitimacy

Signal B: Significant customer complaints on service quality

Category Scores

Red Flags & Warnings

  • Repeated customer complaints about slow or insufficient customer support response.
  • Some reports of damaged or undelivered orders impacting user satisfaction.

🔎 Detailed Checks & Analysis

Domain Age and Registrar

Score: 95/100
Passed

"Long domain age and registrar signals support legitimacy."

Reason: Registered in 2001 through a reputable registrar, MarkMonitor, showing established presence.

Website Technologies

Score: 90/100
Passed

"Technology stack points to a professional and trustworthy operation."

Reason: Utilizes major hosting (Amazon), CDN (Cloudflare), and payment platforms (PayPal, Apple Pay).

Web Traffic and User Engagement

Score: 85/100
Passed

"Traffic volume indicates active and genuine user base."

Reason: Monthly visits around 1.1 million primarily from US, GB, and AU with a moderate bounce rate.

Blacklist and Security Checks

Score: 100/100
Passed

"Positive security indicators."

Reason: No listings on phishing or crypto scam blacklists; valid SSL certificate present.

Customer Reviews and Complaints

Score: 60/100
Failed

"Service quality concerns may affect user experience."

Reason: Mixed reviews with praises for print quality but complaints on customer service and shipping issues.

Trademark Conflicts

Score: 80/100
Passed

"No apparent legal trademark risks detected."

Reason: Numerous trademarks exist for 'GELATO' but none conflict with this business specifically.

Your Next Steps

  • 1

    If you plan to use Gelato.com, start with small test orders to evaluate product quality and delivery times.

  • 2

    Review Gelato's customer service policies to understand how to report and resolve issues.

  • 3

    Monitor bank statements carefully and report any unauthorized charges immediately to your card issuer and Gelato's support.

  • 4

    Check recent reviews relevant to your product type and location for up-to-date reputation insights.

Evidence & Citations

🕵🏻 Keep investigating

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