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Domain Investigation Report

Report generated: Dec 21, 2025

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fidiumfiber.com

http://fidiumfiber.com
Geo: US
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Fidiumfiber.com is the official site of Fidium Fiber, a US-based internet service provider offering fiber-optic internet plans with free professional installation. The domain ranks about #104,599 globally, drawing roughly 456,000 monthly visits predominantly from the United States. Their site uses reputable technology providers like Amazon hosting and robust ad tracking tools. WHOIS records confirm domain registration since 2020 with active SSL certificates. Online customer reviews praise fast internet speeds and affordable plans but often cite service outages, billing errors, and poor support. There are no reports of scams or phishing threats linked to this domain. Recent news articles highlight Fidium's expansion in fiber coverage and company rebranding efforts. Overall, it appears to be a legitimate company with mixed consumer satisfaction.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

⚠️

Customer Support Issues Detected

  • Multiple unresolved complaints on billing and service from BBB.
  • Reports of long waits and dropped calls for customer service.
  • Unauthorized installations and property damage indicated.
✅

Legitimate Domain and Security

  • Domain registered since 2020 with reputable registrar.
  • Valid SSL certificate in place.
  • No phishing or malware blacklist hits.
📰

Growing Business with Media Coverage

  • Recent news highlight fiber network expansion.
  • Company rebranded from Consolidated Communications to Fidium.
  • Active efforts to develop fiber markets in multiple states.

Category Scores

Red Flags & Warnings

  • Multiple unresolved customer complaints about billing errors and poor service reported on BBB.
  • Frequent service outages and unauthorized installations reported by users.

Detailed Checks & Insights

0-100 Scale

Domain Registration and SSL Validity

Score: 90
Passed

Reason: The domain has been registered since 2020 with a reputable registrar MarkMonitor and has a valid SSL certificate issued recently, showing technical legitimacy.

Traffic and Technology Signals

Score: 85
Passed

Reason: Site demonstrates steady traffic (~456K monthly visits), mostly from the US, with professional technology stack including Amazon and Google services.

Reputation and Consumer Feedback

Score: 45
Failed

Reason: Customer reviews show repeated complaints about billing, support, and service reliability; BBB has many unresolved complaints indicating reputation risks.

Blacklist and Scam Indicators

Score: 95
Passed

Reason: No blacklist entries or phishing/malware threats reported by Google Safe Browsing or crypto scam databases.

Legal and Business Validity

Score: 70
Passed

Reason: No major lawsuits or class actions found targeting Fidium Fiber; business news and trademark searches confirm legitimate operations.

Your Next Steps

  • 1

    Check local consumer protection agencies for current complaints or disputes beyond BBB.

  • 2

    Consider direct contact or test service cautiously to confirm local performance and support quality.

  • 3

    Verify billing terms and cancellation policies before signing up.

Evidence & Citations

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