Fandango.com (Domain) Investigation & Evidence Report
Generated on Jan 24, 2026
fandango.com
http://fandango.comWhy we think so?
Fandango.com is a well-established website focused on movie ticket sales and entertainment, ranking around 1,076 globally with approximately 33.8 million monthly visits mostly from the United States. The site is owned by a reputable registrar and uses industry-standard security measures, including a valid DigiCert SSL certificate. Multiple trademarks under the name "FANDANGO" exist, showing long-term and active brand ownership in various categories. The website uses many common marketing and analytics technologies from recognized providers like Adobe, Google, and Facebook. Though technically sound and widely known, Fandango has a history of customer service complaints focusing on refund difficulties, unresponsive support, and website glitches, as well as past FTC charges related to mobile app security. Nonetheless, it is not blacklisted by major anti-scam services and is listed positively on Google Places with numerous highly rated physical movie theaters linked. It operates as a mainstream movie ticket platform but has ongoing concerns about its customer support and refund policies.
Risk Insights
Strong Technical Foundation
- Valid SSL certificate issued by DigiCert
- Domain registered with a reliable registrar since 1995
- Stable hosting and CDN with Akamai and Amazon
Customer Service Concerns
- Many user complaints about refunds and ticketing errors
- Reported unhelpful and unresponsive support staff
- FTC action for mobile app security gaps in past
Legitimate Brand and Business
- Multiple active trademarks under FANDANGO
- Not blacklisted by scam or phishing lists
- High traffic and recognized as a major ticket platform
Category Scores
Red Flags & Warnings
- Numerous negative user reviews highlight poor customer service responsiveness and refund problems.
- FTC enforcement history for data security violations in the mobile app.
Detailed Checks & Insights
0-100 Scale
Domain and Technical Infrastructure
Score: 95
Domain and Technical Infrastructure
"Hosting and technologies are standard for large ecommerce sites."
Reason: Domain is registered with a reputable registrar and uses valid SSL certificates.
Traffic and Popularity
Score: 90
Traffic and Popularity
"Traffic data consistent with high trust and legitimate use."
Reason: Site receives about 33.8 million monthly visits with a strong presence in the US market.
Brand Identity and Ownership
Score: 90
Brand Identity and Ownership
"Shows firm brand control and market presence."
Reason: Active registered trademarks in relevant business categories from USPTO.
Blacklist and Scam Detection
Score: 100
Blacklist and Scam Detection
"No current evidence of scam operation or phishing."
Reason: No listings on crypto scam or phishing blacklist. No detected safe browsing threats.
Consumer Complaints and Legal Issues
Score: 40
Consumer Complaints and Legal Issues
"Indicates operational issues affecting trustworthiness."
Reason: Frequent user complaints about refund denial and customer service issues. Past FTC enforcement on security.
Social and Contact Details
Score: 90
Social and Contact Details
"Supports customer communication but service quality reported as poor."
Reason: Offers multiple official contact points and active social media profiles.
Your Next Steps
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1
If purchasing tickets, consider using Fandango only if you are comfortable with its refund and customer service limitations.
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2
For sensitive transactions, verify payments through your financial institution to handle any disputes.
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3
Check alternative ticket sellers or buy directly from theaters to avoid potential inconvenience.
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4
Monitor any legal updates or FTC notices related to Fandango for changes in policy or service quality.
Key Evidence & Citations
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Fandango.com reviews complaints
⤷ Documents frequent customer service and refund complaints raised by users.
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FTC charges against Fandango for data security failures
⤷ Details the FTC settlement regarding mobile app SSL validation issues compromising user data.
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Fandango domain registration and SSL details
⤷ Shows domain age, registrar, and SSL certificate status.
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Fandango trademark listings from USPTO
⤷ Multiple live trademarks confirm brand ownership and legitimacy.
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No scam blacklisting found for Fandango
⤷ Site not included in crypto scam blacklists or Google Safe Browsing warnings.
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