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Fanbasis.com (Domain) Investigation Report

Generated on Feb 23, 2026

Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Fanbasis.com is an established payment processing platform based in Miami, Florida, with over one million monthly visits primarily from the US. The site supports digital product sales and services, using recognized technologies like Amazon hosting and Google Analytics. Its domain is secure and registered since 2020. However, the Better Business Bureau (BBB) reports numerous customer complaints describing unauthorized charges, refund denials, and poor customer support related to third-party sellers using FanBasis for payments. FanBasis positions itself as the payment processor, shifting responsibility for products and refunds to sellers, supported by its Terms of Service. Scam detection tools rate the domain as generally safe, but users should exercise caution and be prepared to use payment provider disputes if issues arise.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
65%

Risk Insights

⚠️

High Customer Complaint Volume

  • 50+ BBB complaints in last 3 years with common themes of refund denials.
  • Reports of unauthorized charges linked to payment processing.
  • Customer support often unresponsive or deflects to sellers.
🛡️

Strong Technical Foundation

  • Secure SSL and well-established domain since 2020.
  • Use of reputable hosting and marketing technologies.
  • No blacklist or phishing detections found.
⚖️

Business Model Risks

  • FanBasis acts as payment processor; sellers handle fulfillment and refunds.
  • Terms of Service limit FanBasis liability for dispute resolution.
  • Users should verify seller credibility before transactions.

Category Scores

Red Flags & Warnings

  • BBB complaints detail deceptive practices and non-responsive customer service.
  • Customers report unauthorized charges linked to Buy Now Pay Later services processed by FanBasis.

Detailed Checks & Insights

0-100 Scale

Domain Technical Data

Score: 85
Passed

"The use of major hosting and technology providers supports technical credibility."

Reason: Domain is hosted on Amazon with valid SSL and reputable infrastructure.

Traffic and Popularity

Score: 80
Passed

"Good traffic metrics suggest a legitimate online presence."

Reason: The site has over one million monthly visits mainly from the US.

Ownership and WHOIS Data

Score: 75
Passed

"Domain age supports stability but privacy of registrant may affect transparency."

Reason: Domain registered in 2020 with GoDaddy registrar; no owner name disclosed in WHOIS.

Trademark Consistency

Score: 70
Passed

"Registered trademark adds to business credibility."

Reason: Registered trademark 'FANBASIS' with live status supports brand legitimacy.

Blacklist and Safety Checks

Score: 90
Passed

"Security checks show no technical red flags currently."

Reason: No presence on crypto or phishing blacklists; Google Safe Browsing reports no risk.

Customer Reputation and Complaints

Score: 25
Failed

"Most complaints relate to disputes with third-party sellers paid through FanBasis."

Reason: Numerous customer complaints on BBB cite refund refusals and unauthorized charges.

Your Next Steps

  • 1

    Review transactions carefully when dealing with FanBasis-linked purchases.

  • 2

    If disputes arise, contact your payment provider directly to file chargebacks or fraud claims.

  • 3

    Check the Better Business Bureau page for updated complaint resolutions and seller information.

  • 4

    Document all communications and payment receipts related to FanBasis transactions.

Key Evidence & Citations

📌 More checks:

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