Domain Due Diligence
Report for Factor75.com
Why we think so?
Factor75.com is a well-established meal delivery service based in the United States, offering chef-prepared, ready-to-eat meals. The website attracts nearly 9 million monthly visits with a strong U.S. audience, reflecting significant market presence and typical traffic patterns for a food and drink category site. The domain was registered in 2011 and hosts standard security measures including SSL certificates from Amazon, indicating technical legitimacy. However, it has a notably low customer satisfaction rating on public review sites, where users frequently report misleading cancellation policies, unexpected recurring charges, poor communication, and difficulty obtaining refunds. Several legal complaints and class action lawsuits have addressed disclosure and subscription renewal transparency, with unresolved customer disputes. While the business operates with visible infrastructure and brand presence, persistent consumer complaints about billing and service practices raise reasons for caution.
Risk Insights
Established and Secure Domain 🛡️
- Domain registration since 2011 shows longevity.
- Amazon-issued SSL certificate confirms secure connection.
- No blacklist or phishing flags detected.
Significant Customer Complaints ⚠️
- Frequent reports of unexpected charges after cancellation.
- Class action lawsuit for unclear renewal terms.
- Low customer satisfaction ratings on review platforms.
Strong User Traffic and Presence
- Nearly 9 million monthly visits, mainly from U.S. users.
- Active on Facebook, Instagram, Twitter, LinkedIn.
- Physical address and contact info publicly available.
Contradictory Signals
The site operates with legitimate infrastructure but has multiple customer service and billing problems.
Signal A: High traffic and reputable hosting indicate legitimate business
Signal B: Numerous user complaints and legal issues suggest problematic practices
Category Scores
Red Flags & Warnings
- Multiple reports of confusing cancellation process and being charged after cancellation.
- Ongoing legal disputes on automatic renewal disclosures and accessibility compliance.
- Customer reviews indicate poor response to refund requests and support issues.
🔎 Detailed Checks & Analysis
Domain Age and Registrar Check
Score: 20/100
Domain Age and Registrar Check
"An older domain usually reduces concerns for scams as it shows sustained operation."
Reason: The domain factor75.com was registered in 2011 with Amazon Registrar, a reputable provider, demonstrating long-standing presence.
SSL Certificate Validity
Score: 15/100
SSL Certificate Validity
"Secure SSL certificates help verify site legitimacy and protect user data."
Reason: Valid SSL certificate issued by Amazon with current validity, indicating secured connection and authentication.
Blacklist and Security Flags
Score: 15/100
Blacklist and Security Flags
"Absence on security blacklists supports the site not hosting malware or engaging in phishing."
Reason: No presence on crypto scam blacklists or Google Safe Browsing phishing/malware reports.
Website Traffic and Popularity
Score: 20/100
Website Traffic and Popularity
"High traffic and stable geography suggest authentic user base and market presence."
Reason: The site receives about 9 million monthly visits, mostly from the U.S., consistent with a legitimate meal delivery service.
Customer Reviews and Complaints
Score: 0/100
Customer Reviews and Complaints
"Customer dissatisfaction and recurring billing issues are significant red flags for trust and business practices."
Reason: There are many complaints about confusing subscription cancellations, unexpected charges, and poor refund handling on BBB and Sitejabber.
Legal and Regulatory Issues
Score: 10/100
Legal and Regulatory Issues
"Ongoing legal challenges can indicate systematic business risks and customer rights concerns."
Reason: Class action lawsuits and disability access legal action highlight operational compliance issues.
Contact Information Transparency
Score: 10/100
Contact Information Transparency
"Availability of verified contact info supports transparency and accountability."
Reason: Website provides multiple direct contact emails, phone number, and active social media links.
Physical Business Presence
Score: 10/100
Physical Business Presence
"Physical address availability adds credibility to the business."
Reason: Google Places listing confirms a physical address in New York with a phone number listed.
Your Next Steps
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1
Carefully review all subscription terms before ordering to avoid unexpected charges.
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2
Contact customer service and document cancellation attempts thoroughly.
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3
Check multiple review sources to gauge current customer satisfaction.
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4
Monitor payment methods for unauthorized transactions and consider dispute options if necessary.
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5
Consider alternative meal delivery services with better customer feedback.
Evidence & Citations
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Better Business Bureau complaints for Factor75
Documents multiple user complaints about billing and cancellation issues.
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Whois and SSL details for factor75.com
Shows domain registration from 2011 with Amazon SSL certificate.
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SimilarTech website technology and traffic report
Provides technical stack and traffic volume data.
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Google Places listing for Factor
Lists physical location and customer ratings.
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User reviews and BBB complaints summary
Aggregates user reports of customer service and billing disputes.
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