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Domain Due Diligence

Report for Extraspace.com

Report Date
October 29, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

ExtraSpace.com operates many storage facilities across the United States, with over 3.3 million monthly visitors and substantial traffic mainly from U.S. users. The domain is well-established, registered since 1996, and uses reputable technology providers like Amazon Web Services, Google, and Facebook. It holds several live trademarks and has strong presence on Google Maps with multiple highly rated physical storage locations, reflecting broad geographic reach and customer engagement. However, multiple consumer reviews and legal cases report concerns about hidden fees, abrupt price increases, and questionable billing practices. Despite these complaints and class-action lawsuits related to business practices, the site is not blacklisted for scams and maintains a valid SSL certificate. Overall, extraspace.com appears operational and technically sound but has mixed reputation due to significant customer service and pricing disputes.

Confidence Score
78%

Risk Insights

🏢

Strong web and physical presence 🏢

  • 3.3 million monthly visitors with majority U.S. users
  • Multiple physical locations with 4.9 star average ratings
  • Established domain with 1996 registration date
⚠️

Customer trust issues ⚠️

  • Many complaints about sudden price hikes and hidden fees
  • Ongoing class action lawsuits over business practices
  • Reports of disputed billing and contract terms

Contradictory Signals

While the site is well-established and widely used, many customers report deceptive practices and there are related lawsuits.

Signal A: High traffic and physical locations indicating legitimacy

Signal B: Frequent consumer fraud allegations and legal disputes

Category Scores

Red Flags & Warnings

  • High volume of customer complaints alleging deceptive and fraudulent pricing practices.
  • Involvement in multiple class-action lawsuits related to pricing and tracking software use without consent.

🔎 Detailed Checks & Analysis

Domain legitimacy

Score: 85/100
Passed

"Extraspace.com is a long-standing domain with solid registration and security features."

Reason: Domain registration from 1996 with verified WHOIS and stable SSL certification supports authenticity.

Traffic and technology

Score: 90/100
Passed

"Traffic sources match a legitimate business with substantial user interest."

Reason: High monthly visits (~3.3M) and extensive use of major providers like Amazon and Google confirm a professionally maintained site.

Physical presence and reputation

Score: 80/100
Passed

"Strong real-world service locations in various U.S. cities."

Reason: Multiple highly rated physical locations with thousands of positive user ratings on Google Maps affirm real business operations.

Customer reviews and user complaints

Score: 45/100
Failed

"User feedback shows significant dissatisfaction and trust concerns."

Reason: Numerous repeated consumer complaints cite deceptive pricing, hidden fees, and billing disputes alleging fraudulent practices.

Legal and regulatory issues

Score: 40/100
Failed

"Legal actions underscore serious concerns with company practices."

Reason: Extraspace.com is involved in several class action lawsuits alleging bait-and-switch pricing and data privacy violations.

Your Next Steps

  • 1

    Verify pricing and contract terms carefully before engaging any service from extraspace.com.

  • 2

    Check local reviews specific to your facility location to assess customer experiences.

  • 3

    Consider official legal filings and consumer reports for recent developments.

  • 4

    Avoid sharing sensitive personal information before confirming legitimacy.

  • 5

    Report any suspicious billing or service issues to consumer protection agencies.

Evidence & Citations

🕵🏻 Keep investigating

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