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Investigation & Evidence Report

Generated on Jan 20, 2026

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exotel.com

http://exotel.com
Geo: IN
Website: Site icon
Category: Domain
Recommendation
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Overall Summary
Safe
  Why we think so? 

Exotel.com is a cloud telephony platform serving mainly clients in India, with an estimated monthly visit count around 465,000. It offers services for global customer engagement via messaging channels. Their site technology stack includes reputable tools like Amazon Web Services, Cloudflare, and Google Analytics. The domain was registered in 2004 via GoDaddy and shows valid SSL certificates. Exotel holds trademarks for the name but with dead registration status, and no active legal disputes were found. Independent sources report no scam cases. User reviews highlight strong call quality and ease of use but mention issues with customer support and some technical glitches. Overall, Exotel presents as a legitimate, established telecom technology service with standard security and compliance measures in place.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
80%

Risk Insights

🛠️

Established Technical Setup

  • Uses Amazon AWS, Cloudflare, and Google Analytics
  • Valid SSL certificate issued
  • Regular traffic indicates a functional website
⚠️

Mixed User Satisfaction

  • Users praise call quality and ease of setup
  • Complaints focus on customer support delays
  • Technical hiccups reported but no fraud signals

Category Scores

Red Flags & Warnings

  • User reviews repeatedly highlight poor after-sales support and occasional service disruptions.
  • EXOTEL trademarks are dead with no current active registrations, which can be a concern for brand protection.

Detailed Checks & Insights

0-100 Scale

Domain Age and Ownership

Score: 90
Passed

"A long domain history reduces risk of fraud or scam."

Reason: Domain exotel.com has been registered since 2004 with a reputable registrar GoDaddy.com.

Technical Infrastructure

Score: 90
Passed

"Use of leading CDN and security tech indicates a professional setup."

Reason: Exotel uses established server providers like Amazon AWS and Cloudflare with valid SSL.

Traffic and User Engagement

Score: 85
Passed

"Good traffic volume for a niche telecom service."

Reason: Website attracts roughly 465K monthly visits, mainly from India, showing actual use.

Blacklist and Scam Presence

Score: 95
Passed

"Clean reputation on third-party security databases."

Reason: No blacklist or scam listings found for exotel.com.

Legal and Trademark Status

Score: 70
Failed

"Dead trademark registrations present a slight legal risk or brand weakness."

Reason: Trademark filings for EXOTEL exist but registrations lapsed without active protection.

Reputation and User Feedback

Score: 75
Passed

"No major fraud concerns noted, but some operational complaints exist."

Reason: User reviews confirm effective service but mention inconsistent customer support and some glitches.

Your Next Steps

  • 1

    Use Exotel.com services with caution, monitoring for any support or operational issues.

  • 2

    If considering a commercial engagement, verify contract and service terms carefully.

  • 3

    Use provided official contact emails for inquiries or customer support needs.

  • 4

    Check recent user reviews regularly to track any new issues or improvements.

  • 5

    Confirm compliance with any relevant telecom regulations for your region.

Key Evidence & Citations

📌 More checks:

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