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Investigation & Evidence Report

Generated on Jan 23, 2026

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engagement.punchh.com

http://engagement.punchh.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
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Overall Summary
Safe
  Why we think so? 

engagement.punchh.com is a subdomain of Punchh, a loyalty and engagement platform now part of PAR Engagement. The site generated about 93,275 visits in December 2025, primarily from the US, with a high bounce rate around 85.7% and an average visit duration close to 11 minutes. It uses Cloudflare CDN with valid SSL certificates issued in 2025, indicating secure hosting. Official contact info is available, including email help@punchh.com and phone 1-877-663-7411. The domain registers multiple live trademarks linked to Punchh Inc. in California, supporting its legitimacy. There are no blacklists or Google Safe Browsing risks found. News and reviews show Punchh is used by major restaurant chains like Denny's and Taco Bell with mixed customer service feedback but no scams identified. Overall, it appears to be a legitimate, trusted platform for customer engagement in the quick service restaurant space.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Secure Technical Setup

  • Uses Cloudflare CDN for performance and security
  • Valid SSL certificate issued in 2025
  • No blacklist or phishing alerts detected
✅

Established Brand with Trademark Protection

  • Multiple live trademarks owned by Punchh Inc.
  • Registered in California with clear ownership
  • Supports authenticity of the business domain
⚠️

Active User Base but High Bounce Rate

  • ~93,000 monthly visits mainly from US
  • Bounce rate around 86%, may indicate content or UX issues
  • Average session duration nearly 11 minutes

Category Scores

Red Flags & Warnings

  • High bounce rate (86%) may indicate user experience issues or limited content depth.
  • Mixed user reviews highlight customer service and account management challenges.

Detailed Checks & Insights

0-100 Scale

SSL and Hosting Validity

Score: 90
Passed

"SSL is valid and domain uses reputable CDN provider enhancing secure connections."

Reason: SSL certificate issued in 2025 and hosted on Cloudflare CDN ensures technical security.

Traffic and User Engagement

Score: 75
Passed

"High bounce rate (86%) raises minor concerns but overall traffic volume is healthy for business scale."

Reason: Monthly visits near 93,000 mainly from US with average time on site about 11 minutes, indicates active user base despite high bounce rate.

Business Identity and Trademark Verification

Score: 85
Passed

"USPTO trademark data confirms live registrations supporting domain’s claimed business."

Reason: Multiple registered trademarks under Punchh Inc. confirm brand authenticity.

Blacklist and Phishing Checks

Score: 95
Passed

"Domain appears clean in all major safety databases tested."

Reason: No indications of blacklistings or phishing detected across crypto scam and Google Safe Browsing data.

Contact Information Availability

Score: 80
Passed

"Provides several verified contact channels including email and phone for support."

Reason: Official contact emails and phone numbers are openly listed on the website.

Reputation and Scam Complaints

Score: 70
Passed

"Mixed reputation but no credible scam reports; consistent with B2B SaaS service feedback."

Reason: User reviews mention customer service issues but no scams linked to the domain.

Your Next Steps

  • 1

    Use the official contact email (help@punchh.com) for inquiries or support.

  • 2

    Monitor account activity for any unusual behavior despite overall positive safety signals.

  • 3

    Consider the platform reliable for loyalty and engagement solutions in the restaurant industry.

Key Evidence & Citations

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Analyst Briefing

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