Domain Investigation Report
Report generated: Dec 14, 2025
empower-retirement.com
http://empower-retirement.comWhy we think so?
empower-retirement.com is the website for Empower Retirement, a major U.S. retirement plan recordkeeper with about 8.6 million monthly visits primarily from the United States. The site employs reputable technologies and security measures, including Akamai and CloudFlare, and holds a valid SSL certificate. Empower manages over $1.4 trillion in assets for roughly 17 million participants and is well-established with no trademark disputes or blacklist flags. However, extensive user reviews and complaints reveal frequent customer service issues, especially delays and difficulties with withdrawals and rollovers. Legal actions allege misleading sales practices around high-fee managed accounts. While not a scam, users should carefully review fees and monitor service quality.
Risk Insights
High Customer Complaint Volume
- Frequent delays in withdrawals and rollovers.
- Long hold times and inconsistent customer service.
- Multiple BBB complaints indicate systemic service issues.
Significant Legal Exposure
- Federal lawsuits focus on high-fee managed account sales.
- Claims include undisclosed advisor incentives and poor disclosures.
- Empower plans to contest these lawsuits vigorously.
Strong Domain and Technology Foundation
- Established domain with robust hosting and security.
- Clean on blacklists and phishing checks.
- High global traffic ranking mostly from US users.
Category Scores
Red Flags & Warnings
- Multiple lawsuits alleging misleading sales practices and conflicts of interest involving high-fee managed accounts.
- Widespread customer complaints about poor customer service, delays, and withdrawal processing problems.
Detailed Checks & Insights
0-100 Scale
Domain age and registrar check
Score: 90
Domain age and registrar check
Reason: The domain was created in 2014 and registered through a reputable registrar with stable DNS and no signs of manipulation.
Traffic and popularity check
Score: 85
Traffic and popularity check
Reason: The site averages over 8.6 million monthly visits, mainly from United States users, indicating strong legitimate traffic.
Blacklist and safe browsing check
Score: 90
Blacklist and safe browsing check
Reason: No blacklists or phishing warnings registered for this domain.
Customer reviews and reputation
Score: 40
Customer reviews and reputation
Reason: Numerous negative reviews report poor customer service, delays, and confusing processes for withdrawals and rollovers.
Legal and compliance status
Score: 50
Legal and compliance status
Reason: Ongoing lawsuits allege misleading sales tactics and undisclosed conflicts of interest relating to fee-heavy investment products.
Your Next Steps
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1
Verify which investment products and fee levels apply to your account and compare to low-cost alternatives.
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2
Document all communications with customer service and follow up persistently if you experience delays or errors.
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3
Monitor your withdrawal and rollover transactions closely to track any issues.
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4
Consult with independent financial advisors if unsure about managed account recommendations.
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5
Report any suspected fraud or unauthorized activity immediately following Empower’s security protocols.
Evidence & Citations
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Customer complaints and reviews for Empower Retirement
Extensive BBB complaints highlight customer service issues and delays with withdrawals and rollovers.
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Empower Advisory Group lawsuit details
Federal ERISA lawsuits allege misleading sales practices and conflicts of interest in managed account offerings.
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SimilarTech profile for empower-retirement.com
Technical stack and traffic analysis indicate established infrastructure and moderate global rank.
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USPTO Trademark Search results
No trademark conflicts found for empower-retirement.
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