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Domain Due Diligence

Report for Elevenlabs.io

Report Date
November 16, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

ElevenLabs.io is a technology site focused on AI audio tools, with a global reach including the US and India and about 22.5 million monthly visits. It uses trusted infrastructures like Google Cloud and CloudFlare and supports multiple payment methods, indicating a well-established operation. The domain was created in late 2021 and its SSL certificate is current, demonstrating technical legitimacy. ElevenLabs maintains a visible presence with official social media accounts and a clear contact email. There is no public evidence labeling the site as fraudulent or scam, though some users report negative experiences related to pricing and refund policies. Legal challenges have involved intellectual property disputes around synthetic voice technology, resolved through settlement. Overall, ElevenLabs appears to be a legitimate company, but users should be aware of its refund and subscription terms before purchasing.

Confidence Score
85%

Risk Insights

🛡️

Strong Technical Foundations

  • Valid SSL certificate and reputable DNS setup.
  • Cloud providers like Google Cloud and CloudFlare in use.
  • Modern web technologies deployed.
✅

Established Market Presence

  • High monthly visitors (~22.5 million).
  • Active social media and official contacts.
  • Visible trademarks backing brand.
⚠️

Legal Risks Not Fraud

  • Settled high-profile intellectual property lawsuits.
  • Uses arbitration for customer disputes.
  • No public indication of deceptive legal practices.

Contradictory Signals

While infrastructure and rankings indicate legitimacy, user experience issues and legal risks need attention.

Signal A: Positive reputation signals from traffic and infrastructure

Signal B: User complaints about billing and legal disputes

Category Scores

Red Flags & Warnings

  • Legal disputes over intellectual property relating to AI voice synthesis which may impact user confidence.
  • Some user complaints about pricing transparency and refund policies could affect customer satisfaction.

🔎 Detailed Checks & Analysis

Domain Age and Registration

Score: 20/100
Passed

"Recent but sufficient age for technology startup; registrar ID verified."

Reason: Domain was created in December 2021 and shows stable registrar information without masking proxies.

Traffic and Engagement

Score: 30/100
Passed

"Traffic is largely direct and search-driven, indicating genuine users."

Reason: Site averages over 22 million visits per month with steady engagement and a top global rank (~1781).

Technical Infrastructure

Score: 25/100
Passed

"DNS and SSL records are clean and properly configured."

Reason: Uses reputable cloud providers and modern web security (SSL valid, CDN via CloudFlare).

Reputation and Safety Lists

Score: 30/100
Passed

"Good standing on public security databases."

Reason: Not listed on phishing or scam blacklists, and no malware threats detected by Google Safe Browsing.

Legal and Compliance

Score: 15/100
Passed

"Active legal risk management, with no ongoing public suits suggesting fraudulent behavior."

Reason: Has faced and settled AI voice synthesis intellectual property lawsuits; uses arbitration for disputes.

User Reviews and Complaints

Score: 15/100
Passed

"Mixed feedback should be considered but does not indicate scam."

Reason: User complaints focus on billing practices and refund policies rather than evidence of fraud.

Brand and Intellectual Property

Score: 20/100
Passed

"Shows intent to protect intellectual property and market identity."

Reason: Multiple trademarks filed supporting brand protection and product legitimacy.

Your Next Steps

  • 1

    Verify subscription and refund terms carefully before purchase to avoid unexpected charges.

  • 2

    Use official contact channels for support to address any billing or service issues.

  • 3

    Remain cautious about sharing sensitive personal or financial information online.

  • 4

    Monitor tech news sources for updates on legal or security matters related to AI platforms.

  • 5

    Check for recent trusted user reviews or testimonials to assess current service quality.

Evidence & Citations

🕵🏻 Keep investigating

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