Dillards.com (Domain) Investigation & Evidence Report
Generated on Jan 7, 2026
dillards.com
http://dillards.comWhy we think so?
Dillards.com is a well-established e-commerce marketplace focused on department store retail, operating primarily in the United States with around 21.5 million monthly visits. The site uses reputable technology partners such as Adobe and Akamai and holds a valid DigiCert SSL certificate. The domain has been registered since 1995 under a corporate registrar, and a registered trademark exists for DILLARDS.COM owned by Dillard International, Inc. Physical stores also support the brand's presence. However, there are extensive customer complaints regarding online shopping experiences, including issues with sizing, delivery, returns, and customer service. No direct scam or phishing threats are detected, but the volume of unresolved consumer complaints suggests caution.
Risk Insights
Strong Technical Foundation 🛡️
- Domain created in 1995 with a reputable registrar.
- Uses secure DigiCert SSL certificate valid through 2026.
- Employs known CDN and analytics services like Akamai and Adobe.
Customer Complaints Signal Caution
- Frequent issues with inaccurate sizing and difficult returns.
- Delivery problems reported including non-receipt of packages.
- Unresolved complaints and low consumer satisfaction ratings.
Category Scores
Red Flags & Warnings
- Many customer complaints about misleading product sizing, defective merchandise, and challenging return processes remain unresolved.
Detailed Checks & Insights
0-100 Scale
Domain age and registrar
Score: 90
Domain age and registrar
"Older domains with stable registration usually indicate legitimacy."
Reason: Domain was created in 1995 and is registered with CSC Corporate Domains, a reputable registrar.
SSL certificate validity
Score: 95
SSL certificate validity
"Valid certificate ensures encrypted connections."
Reason: SSL cert issued by DigiCert is currently valid and uses strong encryption.
Technical infrastructure and traffic
Score: 90
Technical infrastructure and traffic
"High traffic and enterprise tech point to a real business."
Reason: Uses major CDNs and analytical tools; receives over 21 million monthly visits mainly from the US.
Trademark and brand protection
Score: 85
Trademark and brand protection
"Registered brand reduces impersonation risk."
Reason: Trademark registration confirmed for DILLARDS.COM owned by Dillard International, Inc.
Blacklist and phishing reports
Score: 90
Blacklist and phishing reports
"Clear of known malicious activity."
Reason: No listings on phishing, scam, or crypto blacklists found.
Customer reputation and complaints
Score: 30
Customer reputation and complaints
"Customer dissatisfaction poses caution."
Reason: Numerous unresolved complaints regarding order accuracy, returns, and poor service.
Physical store presence
Score: 75
Physical store presence
"Supports a legitimate retail operation."
Reason: Multiple physical store locations confirmed with positive ratings.
Your Next Steps
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1
If shopping online, review product sizing and return policies carefully before purchase.
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2
Check for latest customer reviews to assess current service quality.
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3
Use official contact emails and customer service phone numbers for issues.
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4
Avoid third-party websites claiming to be Dillards online to prevent scams.
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5
Monitor payment methods closely and report any suspicious transactions.
Evidence & Citations
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SimilarTech technology profile for dillards.com
Profiles e-commerce tech stack and traffic ranks.
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USPTO Trademark for DILLARDS.COM
Registered trademark details for brand authenticity.
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Customer reviews and complaints from BBB and Consumer Affairs
Documented negative reviews and unresolved complaints about customer service and product issues.
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Google Safe Browsing status for dillards.com
No phishing or malware threats detected.
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Google Places information and store details
Active physical stores and positive location ratings.
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