Domain Due Diligence
Report for Customink.com
Why we think so?
CustomInk.com is a well-established online retailer specializing in customized apparel and products. With over 3 million monthly visits and solid domain infrastructure, it ranks within the top 10,000 sites globally, with a primary U.S. audience. The company holds active trademarks for its name and has multiple verified contact emails and phone numbers. Despite its legitimate business setup, recent customer reports highlight recurring issues like delayed orders, lost merchandise, refund complications, and poor communication, sometimes alleging fraudulent practices. While no conclusive proof of scam exists, these frequent complaints reveal systemic service challenges affecting some customers' trust and satisfaction.
Risk Insights
Legitimate Brand with Active Trademarks
- CustomInk holds multiple active trademarks registered in the U.S.
- Trademark filings date back to 2012, confirming longstanding brand identity.
Significant Customer Complaints
- Many users report lost money due to undelivered orders or partial refunds.
- Customer service issues include unresponsiveness and blocked communications.
Strong Technical and Traffic Profile
- High monthly visits and global ranking reflect widespread use.
- Use of reputable hosting, SSL, and tech stack supports site security.
Contradictory Signals
Despite a secure and well-established online presence, there are systemic operational issues causing customer dissatisfaction.
Signal A: Strong domain legitimacy and brand identity
Signal B: Widespread reports of poor customer service and lost funds
Category Scores
Red Flags & Warnings
- Multiple verified customer complaints report losing money due to undelivered products and refund delays.
- Reports of customers being blocked from communication after payment issues raise concerns about transparency and fairness.
- Inconsistent customer service with delays and insufficient resolution contributes to negative reputation.
🔎 Detailed Checks & Analysis
Domain and Traffic Analysis
Score: 80/100
Domain and Traffic Analysis
"Global rank around #9,200 with 3.2 million monthly visits; strong U.S. user base."
Reason: CustomInk.com has high traffic and uses reputable technologies indicating a legitimate online presence.
SSL and Domain Registry Verification
Score: 85/100
SSL and Domain Registry Verification
"Domain age and registrar reputation are consistent with a trustworthy site."
Reason: SSL certificate is valid and issued by Amazon; registrar is Network Solutions LLC.
Trademark and Intellectual Property Validity
Score: 90/100
Trademark and Intellectual Property Validity
"Active trademark records from USPTO demonstrate legal business identity."
Reason: Registered trademarks confirm the official status of the CustomInk brand.
Customer Feedback and Reputation
Score: 40/100
Customer Feedback and Reputation
"Some users allege fraudulent behavior though no official scam status is confirmed."
Reason: There are multiple documented complaints about refunded orders, undelivered products, and customer support issues.
Blacklist and Scam Listings
Score: 95/100
Blacklist and Scam Listings
"Domain is clean from phishing and malware alerts."
Reason: No listings found on crypto scam blacklists or on Google Safe Browsing blacklists.
Your Next Steps
-
1
Approach transactions cautiously especially for large or time-sensitive orders.
-
2
Verify order confirmations and maintain communication records.
-
3
Consider smaller test orders before bulk purchases.
-
4
Use payment methods with buyer protection.
-
5
Report any suspicious or unresolved refund issues to consumer protection agencies.
-
6
Monitor review sites for the latest customer feedback before purchase.
Evidence & Citations
-
CustomInk Complaints and Customer Reviews on BBB
Detailed reports of customer dissatisfaction, refund issues, and order non-delivery.
-
CustomInk Reviews on Sitejabber
Additional customer feedback highlighting service concerns and lost orders.
-
US Patent and Trademark Office - CUSTOMINK Trademarks
Active trademark registrations confirming business legitimacy.
-
SimilarTech - CustomInk Website Profile
Website traffic, technologies, and global ranking details.
-
WHOIS and SSL Data for CustomInk.com
Domain registration and SSL certificate status.
🕵🏻 Keep investigating
Run another instant due diligence scan on any website URL. Verify before you trust!
Spot fake SaaS login pages before handing over credentialsPhishing crews spin up carbon-copy login portals for CRM and finance tools, siphoning credentials before users realize t...
Read playbook → Analyze giveaway landing page phishingGiveaway pages entice with consoles or flights, then harvest card data and selfies “for verification.” ScamAI checks reg...
Read playbook →Community feedback
Not rated yet
0 reviews published
Leave a review
Reviews
No public reviews yet. Be the first to share your experience.