Domain Investigation Report
Report generated: Dec 28, 2025
crutchfield.com
http://crutchfield.comWhy we think so?
Crutchfield.com is a long-established U.S.-based consumer electronics retailer with a strong web presence getting about 7.1 million visits monthly, primarily from the United States. Founded in 1974, it offers free 2-day shipping, expert advice, and lifetime tech support. The site runs on secure HTTPS with up-to-date SSL certificates and uses a variety of well-known payment methods, including PayPal, Visa, and Apple Pay. Whois data shows the domain was registered in 1995 and is managed via a reputable registrar with domain protection features. Trademark records confirm "Crutchfield" is a live mark owned by Crutchfield Corporation. Although it has received multiple Better Business Bureau complaints over the last three years, most relate to shipping errors, unexpected charges, and refund or warranty issues. The company has answered these complaints citing its policies, and it holds high customer ratings on independent review platforms. No evidence of scam or phishing risks was found, and the domain is clear of blacklist flags. Crutchfield uses standard security and analytics technologies, has active social media contacts including Facebook and Instagram, and maintains physical locations listed on Google Places with some user ratings. Overall, it presents as a legitimate retail business with a robust online and offline presence but some mixed customer service reviews mainly related to order fulfillment and returns.
Risk Insights
Long-standing Domain
- Registered in 1995 and continuously maintained
- Managed by a reputable registrar
- SSL certificates valid and up to date
Customer Complaints Center on Service
- Shipping errors and refund disputes common
- No indications of fraudulent transactions
- Company actively responds to complaints
Solid Online Reputation
- High customer ratings on ResellerRatings
- Active official social media presence
- Multiple awards for customer service
Category Scores
Red Flags & Warnings
- Several BBB complaints report shipping to wrong address and disputes over refund and warranty handling.
- Some customers reported unauthorized charges related to replacements, causing dissatisfaction.
Detailed Checks & Insights
0-100 Scale
Domain Metadata Check
Score: 90
Domain Metadata Check
Reason: The domain has a long, continuous registration history with a reputable registrar and has active, valid SSL certificates.
Technical Configuration and Security
Score: 90
Technical Configuration and Security
Reason: The website uses HTTPS with a valid SSL certificate from a trusted issuer, and technology stack includes reputable payment processors and security services.
Traffic and Engagement Analysis
Score: 85
Traffic and Engagement Analysis
Reason: Monthly visits exceed 7 million, mostly from the US, showing active real-user engagement without spikes typical for fraud sites.
Blacklist and Scam Database Checks
Score: 95
Blacklist and Scam Database Checks
Reason: No flags detected in Google Safe Browsing, nor found on crypto scam blacklists.
Ownership and Contact Verification
Score: 85
Ownership and Contact Verification
Reason: Contact emails, phone numbers, and social media profiles (Facebook, Instagram, Twitter, LinkedIn) are consistent and reachable.
Business Reputation and Legal Status
Score: 80
Business Reputation and Legal Status
Reason: Trademark searches confirm active ownership; litigation records show no major consumer class actions; complaints mostly relate to service issues, not fraud.
Your Next Steps
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1
Review recent customer feedback on multiple platforms like BBB, ResellerRatings, and Google to assess current service quality.
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2
Confirm return and warranty policies before purchase to set clear expectations.
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3
Use secure payment methods and avoid giving payment information outside official website channels.
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4
Check for updated news or legal developments periodically to stay informed about the company.
Evidence & Citations
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Crutchfield Trademark Records
Live trademark registrations confirm ownership by Crutchfield Corporation
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Domain Whois and SSL Details
Domain registered in 1995 with valid current SSL certificates
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Customer Complaints and Reviews Summary
BBB includes 38 complaints with issues mostly about shipping and refunds, but no fraud allegations
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