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Domain Due Diligence

Report for Crunchyroll.com

Report Date
October 7, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Crunchyroll.com is the large, established anime streaming and merch site owned by a major media group. It has extremely high traffic (roughly 150M monthly visits), a long registration history (registered 2006) and professional infrastructure (Cloudflare CDN, MarkMonitor registrar, HTTPS). Security and blacklist checks returned clean results, but the company has recent customer-facing issues — notably a $16M privacy-class settlement and repeated billing/fulfillment complaints — so treat it as a legitimate service where you should still be cautious about billing and merch orders.

Confidence Score
90%

Risk Insights

✅

High traffic and long domain history

  • About 150M monthly visits and registration in 2006.
  • Strong signal the site is the genuine Crunchyroll platform.
  • Low probability of the domain being a short-lived scam.
⚠️

Privacy settlement — check your data settings

  • Crunchyroll settled a $16M class action over data-sharing.
  • Review your account privacy settings and connected apps.
  • Consider limiting shared personal data where possible.
🛡️

Merchandise & billing caution

  • Multiple consumer complaints about refunds and shipments.
  • Prefer payment methods with dispute protection for store purchases.
  • Keep receipts and order confirmations for any claims.

Contradictory Signals

Large, legitimate platforms can still have recurring customer-service or privacy failures; the presence of one does not imply the other.

Signal A: Strong corporate signals (high traffic, MarkMonitor registrar, Cloudflare)

Signal B: Repeated consumer complaints and a privacy-class settlement

Category Scores

Red Flags & Warnings

  • Settled a $16M class action over unauthorized data sharing, which meaningfully reduces trust in privacy practices.
  • Repeated user complaints about billing, refunds, and merchandise non-delivery on consumer review sites and BBB.

🔎 Detailed Checks & Analysis

Domain age & registrar

Score: 90/100
Passed

"Long registration and MarkMonitor as registrar point to professional ownership and reduced risk of impersonation."

Reason: Domain registered in 2006 and handled by MarkMonitor, which is typical for corporate domains.

Traffic & popularity

Score: 95/100
Passed

"High traffic and engagement are consistent with a mainstream streaming service rather than a fly-by-night site."

Reason: Very high monthly visits (~150M) and low bounce rate indicate a large, active user base.

Technical stack & security

Score: 95/100
Passed

"Presence of Cloudflare, valid TLS, and multiple enterprise verification TXT records show mature infrastructure and operational practices."

Reason: Uses Cloudflare CDN, valid HTTPS, and enterprise analytics and security tools.

Blacklist / phishing status

Score: 100/100
Passed

"Google Safe Browsing and crypto-scanner returned clean results, so no active phishing/malware flags were found."

Reason: No matches on Google Safe Browsing and crypto scam blacklists.

Contact & social presence

Score: 90/100
Passed

"Store and help pages list support@crunchyroll.com and orders@crunchyroll.com; active Twitter/Instagram/YouTube profiles also link to the brand."

Reason: Official emails and multiple verified social accounts are published.

Legal & regulatory history

Score: 60/100
Failed

"While settlement is not an admission of guilt, it signals a material privacy lapse that affected many users and should factor into trust decisions."

Reason: Settled a $16M class-action over data-sharing, which reduces trust on privacy practices.

User reviews & complaints

Score: 65/100
Failed

"Patterns of unresolved refund and shipping complaints raise concern for purchases from the store and for billing interactions."

Reason: Multiple complaints about billing, refunds, and merchandise non-delivery exist across BBB and consumer review sites.

Your Next Steps

  • 1

    If you plan to subscribe, pay with a method that offers dispute protection (credit card or PayPal) and keep receipts.

  • 2

    For merchandise orders, check store-specific shipping/return terms and prefer local-region storefronts when available.

  • 3

    If you see unexpected charges, contact Crunchyroll support and your payment provider immediately; keep timestamps/screenshots.

  • 4

    Limit sharing of sensitive personal data on the account and review privacy settings after the VPPA settlement.

  • 5

    Verify emails from Crunchyroll by checking sender addresses (examples: support@crunchyroll.com, orders@crunchyroll.com) and avoid links in unexpected messages.

Evidence & Citations

🕵🏻 Keep investigating

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