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Domain Due Diligence

Report for Crateandbarrel.com

Report Date
November 24, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Crateandbarrel.com is a well-established home goods retailer with notable traffic and technology infrastructure. It ranks around 3,800 globally with about 10 million monthly visits primarily from the United States. The site includes contact details consistent with a legitimate business and SSL certificates verified as valid. However, multiple consumer reports note difficulties with refunds, order fulfillment, and customer service responsiveness, leading some users to lose money or feel dissatisfied. There is no evidence of fraudulent intent, but the site has faced several legal disputes typical for large retailers. Overall, while the domain is legitimate and generally safe, users should exercise caution with purchases due to frequent customer service issues.

Confidence Score
78%

Risk Insights

🛡️

Strong Technical Foundation 🛡️

  • Well-managed domain with valid SSL
  • High global and US-specific traffic rank
  • No blacklist or malware detected
⚠️

Mixed Customer Experience ⚠️

  • Multiple reports of refund and order issues
  • Lack of responsive customer service
  • No direct fraud allegations observed

Contradictory Signals

The domain appears authentic and popular, yet many users report poor experience and money loss due to operational issues, not fraud.

Signal A: High domain and traffic legitimacy

Signal B: Significant customer complaints about refunds and service

Category Scores

Red Flags & Warnings

  • Numerous verified consumer complaints about delayed or missing refunds leading to monetary losses.
  • Poor customer service response and difficulty in resolving order or gift card issues.

🔎 Detailed Checks & Analysis

Domain and Infrastructure Authenticity

Score: 90/100
Passed

"CSC Corporate Domains, Inc. handles the domain registration. Multiple authoritative name servers are used. No signs of recent or suspicious domain changes."

Reason: The domain is registered with a reputable registrar and uses valid SSL certificates, indicating legitimate ownership.

Traffic and Popularity

Score: 85/100
Passed

"Ranked within top 5,000 global sites and top 1,000 in the US in home and furniture category."

Reason: The site has high and consistent monthly traffic (~10 million visits), primarily from the US, suggesting active customer engagement and legitimacy.

Blacklist and Safety Checks

Score: 95/100
Passed

"This indicates no known malware, phishing, or scam alerts associated with the domain."

Reason: No matches found on Google Safe Browsing, crypto scam blacklists, or other phishing databases as of the latest checks.

Consumer Reviews and Reputation

Score: 60/100
Failed

"Complaints detail issues with gift card handling, order fulfillment, and lack of responsiveness. However, no evidence of fraud or criminal activity."

Reason: Multiple complaints report delayed refunds and poor customer service causing some financial loss to customers.

Legal and Regulatory Issues

Score: 70/100
Passed

"Standard arbitration clauses apply; recent settlements on compliance matters are public and resolved."

Reason: The company has encountered legal disputes such as trade secret lawsuits and class actions, typical for large retailers, but no fraud convictions.

Contact Information Verification

Score: 80/100
Passed

"Social media profiles for the brand are active and legitimate."

Reason: Offers extensive genuine contact details including multiple official emails and phone numbers consistent with known physical stores and corporate offices.

Your Next Steps

  • 1

    Exercise caution when purchasing; carefully read refund and return policies before ordering.

  • 2

    Verify order confirmations and keep detailed records of transactions and communications.

  • 3

    Report unresolved refund or delivery issues to consumer protection agencies or dispute charges through payment providers if necessary.

  • 4

    Use official contact information found on the website to avoid impersonation scams.

  • 5

    Check updated consumer reviews regularly to monitor the site's service reputation.

Evidence & Citations

🕵🏻 Keep investigating

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